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Services Overview

I would like to recognize the Global 360 PSO team for a job well done.  Their knowledge, dedication and customer service is truly commendable.  We appreciate their professionalism and dedicated service.

Ali Farahani
Director Information Technology
Los Angeles County

Global 360 Professional Services Organization (PSO) delivers consulting services including analysis, design, development, testing, implementation, installation, upgrade, and maintenance of Global 360 Enterprise solutions.  The PSO team consists of highly experienced and knowledgeable professionals with considerable application and infrastructure expertise. 

Based upon customer feedback, PSO services have:

  • Enabled customer projects
  • Lead to successful solutions
  • Provided proactive assistance
  • Reduced customer risk
  • Accelerated deployments
  • Transferred knowledge and insights
  • Produced customer satisfaction

Besides the successful delivery of high-quality Services, PSO views knowledge transfer to its customers as integral to the engagement.  PSO strives to develop a customer’s self-sufficiency through professionalism, mentoring, and sharing of knowledge and experience.  Achievement of this objective is demonstrated by consistently high customer satisfaction results and numerous reference accounts. 

Implementation Methodology

Global 360 Professional Services applies an agile application deployment methodology to the management of projects and to the development and deployment of application solutions that incorporate Global 360 technologies.  This methodology provides for rapid prototyping and proof-of-concept, while simultaneously gathering and refining user and technical specifications on an ongoing basis for project control. 

Global 360 approaches engagements as an iteration of Stages where each produces a Deliverable that builds upon its predecessor.  This approach offers several benefits. 

  • It enables early deployment and additional refinement. 
  • It provides flexibility to deal with changing priorities during the project.
  • Stages are not strictly sequential and allow for parallel tasks, components, and releases.
  • High-risk components of a project are completed as early as possible.
  • Strong control of application releases through ongoing updates to functional specification and release specification documents is derived.

Customer Quotes

"Global 360 has allows us to take our service from days to hours to minutes. This solution enables us to fulfill our commitment to our customers."

— Tim Wallace
Vice President of Loan Servicing
Wells Fargo






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