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Business Process Management for Insurance

Global 360 Solutions for Insurance Organizations

Today, complexity and change within the insurance industry continues to challenge insurers looking for ways to achieve profits through growth or business optimization. Whether it is the constant adherence to industry or government regulations, inefficient or manual business processes, or poorly integrated business systems, insurance organizations must find ways to automate work and manage change.

Global 360 has more than 2000 customers, and over a quarter of that business comes from insurance organizations using BPM solutions to help automate the following types of mission-critical processes:

  • Policy issuance
  • Customer service
  • Claims processing
  • Underwriting
  • Rating

The ability to streamline underwriting and claims processing has far-reaching impact on the capacity to win new business, reduce administrative costs, improve customer service, ensure regulatory compliance, and gain a competitive edge; all essential ingredients to enabling business growth and profitability.

Do More Than Gain a Competitive Advantage, Sustain it

Global 360 insurance solutions maximize process efficiency to not only gain competitive advantage, but sustain it. Global 360 offers powerful and proven solutions for everything from managing electronic documentation and automating work processes, to managing complex business processes connecting people, processes, systems, and information.

With Global 360, you can streamline (or eliminate) paper handling to enhance employee collaboration, while controlling process flow and information access more effectively. The result is a more productive workforce, greater responsiveness and accuracy in processing claims, allowing increased efficiency in underwriting new business.

To accelerate customer acquisition, and avoid costly exposure, Global 360 enables you to automate application processing and electronically obtain all the details needed to write a policy quickly and fairly. Scanned images increase data entry efficiency, and enable multiple processes to be performed simultaneously.

With Global 360, you can:

  • Deliver policy quotations and reservations in hours
  • Streamline the processing of new business
  • Increase productivity through automated application processing
  • Improve communication and customer satisfaction
  • Dramatically reduce claim processing time and cost

Insurance Organizations using Global 360 BPM solutions:

  • Acerta
  • AFLAC
  • AIG
  • Allstate
  • CIGNA
  • Symetra
  • The Hartford

Customer Quotes

"Global 360 enables us to deliver information to our membership almost instantaneously. This has become an invaluable tool for serving our members."

— Lynn Cummings
Business Technology Strategies Coordinator
New York State Teachers Retirement System






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