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Management Team

Global 360 Management Team

 

Ben Cody
Vice President, Product Management

Ben Cody is vice president of product management at Global 360, Inc.  In this role Ben is responsible for leading product management and product marketing initiatives across the company’s portfolio of BPM and Optimization solutions.  Ben has a broad background in enterprise software, with more than 15 years of experience in a variety of research and development and product management leadership roles.  Before joining Global 360, Ben led product management for Inovis, Inc.’s integration software business.  Prior to Inovis, Ben held a various product and development management positions at Harbinger, Inc. which was acquired by Peregrine Systems in 2003.
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George Ellis
Chief Financial Officer

George Ellis joined Global 360 in 2006 as Chief Financial Officer.  Previously, Mr. Ellis served as Chairman and Chief Executive Officer of SoftBrands, Inc., Chief Financial Officer of Sterling Software, Inc., Chief Financial Officer and Founder of Sterling Commerce, Inc., a spin-off of Sterling Software, and Executive Vice President and Chief Operating Officer of the Communities Foundation of Texas.  From 1996 through 1999, he was a full time law student and business consultant, providing consulting services to various technology-related companies.  At this time, Mr. Ellis is Chairman of the Board of Directors for SoftBrands, Inc., is a member of the Board of Directors of PeopleSupport, Inc., and Blackbaud, Inc., and serves on the Board of Advisors to the law school at Southern Methodist University and the Advisory Board of the Entrepreneurs Foundation of North Texas.  He is also actively involved in several civic organizations.  Mr. Ellis is a Certified Public Accountant and an attorney in the State of Texas, and he received a B.B.A. in Accounting from Texas Tech University and a J.D. from Southern Methodist University's Dedman School of Law.
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Patricia McArdle
Vice President, General Counsel

Patricia McArdle joined the Eastman Software business in 1997 and became General Counsel in 1999. Prior to this time, she was counsel to a publicly held software company. Other positions included law firm experience in commercial real estate as well as in house experience in commercial banking. At Global 360, Mrs. McArdle is responsible for a broad range of legal activities of the Global 360 companies, such as licensing, contract negotiation, property leasing mergers and acquisitions. She is also the Chief Compliance Officer for Global 360. She holds a B.A. from Brown University and a J.D. from Boston College Law School.
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Lucy Norris
Senior Vice President, Work Management Group

Lucy Norris is Senior Vice President of Global 360’s Work Management Group responsible for business and product strategy, product delivery, services, channels and customer support of Global 360’s departmental imaging, content and workflow solutions as well as Global 360’s information outsourcing business.  Lucy has a 25-year background in departmental and enterprise solutions and has held executive and leadership positions in Product Management, Customer Care, Product Development and Business Operations.  Lucy joined Global 360 at its inception in September 2000 having spent two years with Eastman Software, Inc. (a wholly owned subsidiary of the Eastman Kodak Company) and seventeen years with Wang Laboratories, Inc.
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John Pierson
Senior Vice President of Worldwide Field Operations

John provides more than 25 years experience in sales and marketing management to Global 360, providing leadership for Global Sales, Professional Services, Customer Care and all Sales Support Operations across the company’s portfolio of BPM, Intelligence and Optimization solutions.   Before joining Global 360, John was vice president of the Americas for Hyperion, responsible for driving sales, services and field marketing strategies in the North American and Latin American markets.  Prior to this, John was vice president of the company’s channel organization, strengthening Hyperion’s partnering strategy and relationships with top global system integrators.   Previously, John held various positions with Intermec Technologies, including vice president of Global indirect sales and vice president and general manager of North American and Latin American indirect sales.  John served as director of global alliances and manager of global alliances and sales at SAP America, where he established a global alliance program and managed sales, marketing and alliances groups.  Prior to his tenure at SAP, John held sales and management positions at HP an AeroPulse.
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Robert Shapiro
Senior Vice President

Robert Shapiro is Senior Vice President Global 360 and remains President of Cape Visions, now a subsidiary of Global 360. As founder and President of Cape Visions he directed the development of Analytics and Simulation software now used by FileNET, Fujitsu, PegaSystems and Tower Technology Business Process Management products.  Prior to founding Cape Visions, Mr. Shapiro was a driving force in the creation and promotion of graphical techniques for modeling, analyzing and simulating complex systems. As founder and CEO of Meta Software Corporation, he directed the implementation of a unique suite of graphical modeling and optimization tools for enterprise wide business process improvement.  Mr. Shapiro is a participant in the Workflow Management Coalition and chair of the working group on process definition interchange; he plays a critical role in the development of international standards for workflow and business process management.
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Steve Russell
Senior Vice President, Research and Development

Steve Russell joined Global 360 in March 2001 upon Global 360’s acquisition of ViewStar Corporation from Avaya, Inc. Since joining Global 360, Mr. Russell has been instrumental in providing leadership for all research and development and other activities throughout the organization. Mr. Russell has broad experience in managing and developing workflow and data-automation system software. Before joining Global 360, he was chief technology officer of Avaya’s Customer Relationship Management Division. Prior to Avaya, Mr. Russell served more than 10 years in management at ViewStar Corporation.
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Jim Sinur
Chief Strategy Officer

Jim Sinur serves as the Chief Strategy Officer for Global 360.  With more than 15 years experience at Gartner Research and more than 37 years in the IT industry, Sinur will focus on the company’s vision of ensuring customer success through the development of industry-leading process technologies and the acquisition of strategic targets.  Mr. Sinur serves as the company’s first Chief Strategy Officer and will be responsible for the advancement of Global 360’s product leadership in the BPM and Process Intelligence markets.  Additionally, he will focus on elevating the company’s vision for the Process Intelligence arena, where Global 360’s Business Optimization Server solution is the clear market leader.

Prior to joining he was a vice president and distinguished analyst in Gartner Research. His research and areas of personal experience focus on business modeling, business process management technologies, rules-based systems, using legacy systems in e-business applications and business activity monitoring. Mr. Sinur is active in supporting the application integration and development areas of Gartner. Mr. Sinur was critical in creating the first "Hype Cycle" at Gartner, which has become a hallmark of Gartner analysis along with the Magic Quadrant.

Prior to joining Gartner, Mr. Sinur was a director of technologies with American Express, where he worked on a large, industrial-strength, model-driven implementation of a business-critical merchant management system. This system is still active in the merchant retention and support functions for AMEX. His responsibilities there included architecture, advanced development technologies and data/database administration. Before American Express, Mr. Sinur worked for Northwestern Mutual Life, where he was involved in leading-edge projects like the Underwriting Workbench that employed many new and emerging methods and technologies. This was after he was involved with building and rearchitecting many major applications on the investment and annuity side of NML's business.

Mr. Sinur earned an associate's degree in business data processing and a bachelor's degree in management at Cardinal Stritch College. Mr. Sinur has been active in the Rules, Data and Computing Communities, helping shape direction based on practical experience.
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Customer Quotes

"Global 360 provides us with information at our fingertips to address inquiries and resolve problems."

— Lynn Cummings
Business Technology Strategies Coordinator
New York State Teachers Retirement System






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