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Support OverviewYou can leverage Global 360’s worldwide support capabilities resulting in faster resolution of support issues to help keep your business running efficiently and reliably.Technical support services from Global 360 can not only help you repair and rebuild when you have a problem— using our global and localized support resources, including experienced and knowledgeable support engineers, diagnostic tools and proven support processes—but our services are also proactive and designed to reduce the likelihood of incidents before they occur. You do not only have a single point of contact to obtain technical support, but you can also have the confidence that your service will be applied consistently with the level of quality you expect from Global 360. Problems with software can be difficult to diagnose and may prevent your staff from spending time on core IT business issues. Global 360 support services provides remote assistance via the telephone, e-mail and the web as well as onsite support, if deemed necessary, to resolve a software issue. This service provides deep product technical skills to help you quickly resolve software-related problems and maintain efficient operations. Customers may receive individual problem fixes or product-usage advice. Support services include basic software support, premium services and proactive services offerings to address your specific business needs. Login to the Global 360 Customer Support Portal to gain access to resources that will assist you in obtaining the most value from your Global 360 Business Process Management software. | Customer Quotes"With Global 360 we are able to process double the claims today than we were just four years ago. AND Global 360 allows us to handle increased volume, comply with the regulations, enhance the quality of our claims processing - all while providing improved service to our citizens."— Richard Cheatham,  |
