Credit Claims Template

More than 80% of customer credit claims are honored as most claims go unresearched and forfeited. The practice of not contesting credit claims translates into millions of dollars cut right off the bottom line (the industry average is 3% of gross sales).

Global 360 has a proven Business Process Management Solution specifically designed for Credit Claims that enables firms to improve credit claims operations by:

(1) Reducing resolution turnaround times
(2) Ensuring all related information is accessible
(3) Providing complete visibility into customer transactions
(4) Lowering the volume of unwarranted claims

"Someone once said 'whoever has the knowledge, has the advantage'. If someone makes a claim, and you can immediately make a decision to resolve that claim, you have the advantage. That's the primary thing Global 360 Enterprise BPM has helped us do. The other thing it has helped us do is significantly reduce the cost of claims processing and claims resolution."

— Gene McDonald
Revlon Vice-president for Credit Services

Global 360’s business process templates are based on the best practices of the most successful companies in their respective industries. The Global360 Credit Claims Template provides your workflows with defined capture, processing , and integration worksteps for integrating to external systems such as SAP and PeopleSoft via Web Services and MQ .  Each workflow can be further customized for specific processing and integration requirements.  In addition to the workflows, each template provides a set of user applications and sample process management dashboards.

Credit Claims Benefits:

  • Improves customer service and response time
  • Reduces claims payments
  • Enables higher revenue retention
  • Provides 100% claims reconciliation
  • Exceeds service-level goals
  • Reduces cycle times dramatically
  • Increases productivity and efficient business process management
  • Incorporates AR records into BPM system information repository
  • Integrated with other enterprise systems seamlessly
  • Cuts overall cost of doing business

"Documents are money for our company period, end of story. If we cannot substantiate a claim, we are forced to write it off-which adds up to millions. Global 360 enables our claims processes to be efficient and cost effective-we have a system that helps us make good business decisions."

— Vicki McCraw
Adidas DMS Supervisor

The Bottom Line: With the Global 360 Credit Claims BPM Template, organizations can rapidly get up and running with BPM and save both time and resources in their deployments.

Credit Claims Datasheet
Find out more about the Global 360 Credit Claims BPM Solution

Global 360 Credit Claims White Paper
Learn about the trend in BPM towards templates, and how customers are leveraging the Global 360 Credit Claims Solution

Adidas Credit Claims Customer Success Story
Read about the Adidas BPM implementation for Credit Claims
 

Adidas Credit Claims Success Story Webcast Replay
Hear how Adidas has tamed their credit claims processes and triumphed over piles of documents using the Global 360 Business Process Management Solution

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