• Overview
• Accounts Payable
• BPA Solution
• BPM Solution
• Case Management
• Claims Management
• Compliance
• Email Management
• Forms Management
• Information Outsourcing
• Records Management
• Reports Management
• Scan Management
• Solution Templates
• Accounts Payable
• Compliance
• Correspondence
• Credit Claims
• Underwriting

Correspondence Template

The average organization loses 50% of its customers every five years; and the cost of replacing them can be six to seven times more expensive than winning them in the first place. If you don't give your customers some good reasons to stay, your competitors will give them a reason to leave. Customer retention and satisfaction drive profits. Exceptional customer service directly results in higher profitability as customer loyalty is a major contributor to sustainable profit growth. To achieve success, you must make superior service second nature of your organization and at the heart of this is timely, accurate and personalized customer correspondence.

All businesses are aware that it makes sense to keep in touch with customers and to respond to their inquiries, complaints and requests promptly and with the information requested. They know it is cheaper to keep a customer than to gain a new one. They know high quality customer follow-up increases retention. Unfortunately, “excellent” or even “satisfactory” customer follow-up is the exception, not the rule.

Optimizing Customer Service – The promise of Global 360 Correspondence BPM Solution Template

Global 360 has a proven Business Process Management Solution specifically designed for customer correspondence that enables firms to improve operations by:

1. Reducing customer response turnaround times
2. Automating many process steps
3. Leveraging templated responses to routine requests
4. Ensuring all related information is accessible
5. Enabling prioritization of correspondence processing order
6. Increasing visibility and control of customer services processes
7. Providing the ability for sophisticated analysis of customer satisfaction rates and cost of servicing
8. Enabling proactive, strategic and optimized management capabilities

The Global 360 Business Process Management Customer Correspondence Solution Template enables firms to:
1. Reduce correspondence turnaround times (which equates to more time to process more requests/complaints as well as happier customers)
2. Prioritize the resolution that are processed
3. Increase accuracy/manage all documentation

Global 360 customers have been able to:

• Deploy accurate, streamlined, efficient accounts payable processing that includes:
  • Automated collection/organization/ management and tracking of required documents
  • Automated work distribution and prioritization and management
  • Business optimization and management abilities that enables the implementation of a claims management strategy
• Better manage customer relationships strategically to develop a higher customer retention rate
• Be able to focus more on higher value tasks such as high priority and urgent customer issues or proactive customer management