Solution: Microsoft-Based Solutions

Enterprise Class Process Management for SharePoint

While SharePoint provides basic workflow capabilities to support simple processes such as document approval, companies turn to enterprise business process management suites when they need to automate and optimize business-critical processes. With Global 360's process and case management suite, businesses can take advantage of our persona-based, enterprise process applications while continuing to leverage Microsoft technologies for content management, collaboration, user interface design, and integrated communications.

Process Enable Your SharePoint Documents

Today, SharePoint is recognized as the leading platform for content and document management platform. As more and more critical documents are stored in SharePoint, companies are seeking opportunities to put that content in motion across their businesses in order to derive the most value from it. Global 360’s BPM Suite with SharePoint’s document repositories. This integration allows a business to kick off processes after documents arrive into SharePoint (e.g., invoices or claims) or as other content-related events occur (e.g. verify credit rating, review customer order). Global 360 helps place these document into motion, integrating them within a case or process activity that is used to support a business decision.

Gain Visibility and Control over SharePoint Processes

Once processes are automated within the Global 360 Suite, businesses can monitor, report on, and analyze real-time and historical process activity. Through our SharePoint-based process application interfaces, business leaders have visibility to managerView productivity metrics of their business that can be used to adjust operations in order to meet customer demands. Performance metrics can also be surfaced to knowledge and information workers to keep them informed of their business’ performance and personal productivity. Process analysts can also take advantage of the process metrics to improve the construct of Visio-based process models, simulate potential process improvements with analystView, or validate operational performance.

Through the use of integrated voice and messaging applications from Microsoft Lync, process workers and managers can improve their visibility to critical business needs, communicate faster with one another to resolve issues, and build a knowledge base of process expertise.

Build Personalized Process Applications

Global 360’s BPM Suite allows businesses to deliver personalized process applications called userViews. userViews are available for a wide range of process stakeholders including: knowledge workers, processors, analysts, supervisors, developers, researchers, and managers. Using over 40 out-of-the-box SharePoint web parts, businesses can quickly deliver process-based applications that truly reflect people want to get their work done.

"Out of the Box", Persona-based User Experience

User experiences, built using Global 360’s library of SharePoint web parts, are provided for all of the critical roles involved in a business process. Each persona-based application reflects just the information and tasks required to get the job done. userViews are available for roles such as data entry clerks, processors, case workers, researchers, supervisors, departmental managers, and executives.
A full library of web parts are specifically designed for the users of process and case management systems. Examples are a user’s inbox, tasks, cases, performance reports, unified communications, and document viewers. This saves approximately 50% of the time required to define, build and deliver custom-coded user applications.
The intelligent application framework allows users to plug in any standard SharePoint web parts, build their own, or further customize those supplied by Global 360 to meet their needs.

Robust Process Execution

Build enterprise-scale process applications without custom coding. Global 360’s BPM suit avoids the enterprise scalability of Windows Workflow Foundation (WWF), relying on its proven process execution engine.
Support the high-volume, mission-critical transactions across your enterprise.
Handle different types of processes including highly structured, ad-hoc/collaborative processes. Include support for exception handling without introducing development complexity.
Sustain a complete lifecycle as the process model periodically changes.

Process Monitoring, Reporting, and Workforce Management

Leverage a rich data environment based on SQLServer Analysis Services that is combined with process dashboard web parts and Excel services.
Out-of-the-box dashboards give managers and analysts the data and the tools they need to monitor process metrics and be able to quickly see or predict changes in process performance.
Optimize business performance by assigning work based upon user schedules, skills, and experience as business demands change.
Excel services is integrated into those dashboards for a richer analytic experience which enables users to drill into data and to slice and dice it in order to identify opportunities for process optimization.