Electronic Mailroom

The Electronic Mailroom Service captures information from paper (faxes, mail etc) and electronic formats (web forms, e-mails) and classifies that information into "case files" according to its format or content and an organization's unique business rules. Information can then be stored and/or exported to a database, e-mail server, workflow, or back-end system, such as an Enterprise Content Management (ECM), Enterprise Resource Planning (ERP), or Customer Relationship Management (CRM) system.

The Electronic Mailroom Solution Provides:

  • Immediate document and data capture upon arrival
  • Automated and operator-assisted data validation
  • Data and forms processing, including OCR
  • Management of data in "case folders"
  • Inactive and active records management and storage
  • Data storage backup
  • Fulfillment services
  • Secure document destruction with historical reconciliation
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"With Global 360 we are able to process double the claims today than we were just four years ago. AND Global 360 allows us to handle increased volume, comply with the regulations, enhance the quality of our claims processing - all while providing improved service to our citizens."

— Richard Cheatham,
Manager of Imaging Services
South Carolina Employment Security Commission

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