Resource Center: Type Case Studies

  • Global 360 Rises to New Levels of Success Through Partner Program Business Process Management Specialist Boosts License Revenue 30 Percent
  • The London Borough of Brent Ensured smooth running of council tax and benefits services; improved efficiency, reduced cost and enhanced customer service.
  • Telstra Super Telstra Super boosted capture and retention of members, improved customer service levels and reduced costs.
  • Credit Lyonnais Credit Lyonnais users are very appreciative of the improvement in customer service together with better staff responsiveness, and increased productivity resulting in an appreciable reduction in Crédit Lyonnais France’s Back Office operating costs.
  • Credit Agricole Credit Agricole implemented electronic customer files that enable faster processing, back office optimization and compliance with regulations.
  • Belgacom Mobile The time taken to supply copy invoices to customers has also been dramatically reduced:to one seventh of the previous average. It now only takes two days to supply a copy invoice, compared with up to 2 weeks with the earlier approach.
  • Dexia Bank Dexia Bank optimized document digitization and case management to increase efficiency, reduce costs and improve customer service.
  • Chartis Insurance Reduced submission-to-quote time by 33%, total cost per application more than 60%, underwriting cycle time from 48 hours to under two hours, and eliminated all paperbased backlogs.
  • MTN South Africa The success of the solution is such that turnaround times for new contract applications have been reduced from several days to a matter of hours.
  • Achmea Learn ow one of the largest insurance companies in the Netherlands processes 35 million documents per year with Global 360.
  • Irish Life Irish Life achieved 35% increase in productivity for managing 500,000+ insurance policies.
  • Sagicor Scalable work processes were evaluated, redesigned, configured, tested and deployed in 9 months, start to finish. Sagicor anticpated that the solution will allow them to process policies with less than half of the previous staff, and has reduced risk and turnaround time while improving internal controls and auditability.
  • Major Wireless Carrier The Global 360 solution produced savings of $3.5 million the first year, increased the efficiency of all call center personnel, improved response time to customers, and enhanced business process visibility and control to maximize resource utilization.
  • City of Vancouver See how the City of Vancouver changed how their work gets done.
  • CSAA Western United Western United reduced costs for processing claims, improved processing performance for their claims and underwriting departments, and improved customer service during a significant growth period.
  • Vodafone Italia See how Vodafone Italia improved customer loyalty by using Global 360.
  • Turku University Hospital The Global 360 deployment has reduced physical storage space for archiving inactive files, reduced the time to access files, enabled the hospital to meet legislative requirements, and created an electronic Patient record Systems for use by all Finnish hospitals.
  • United Guaranty Corporation The BPM capabilities within Case360 gave United Guaranty the tools to gain a greater understanding of application processing statistics that provide insight into how their processes are modeled and ways to continue increasing efficiency across the organization.
  • Unisen Unisen significantly improved customer service throughput and quality, achieved same-day processing on a consistent basis, transformed their workload management goals, prepared for disaster recovery, and now meet regulatory compliance.
  • Telecommunications Provider The Global 360 deployment eliminated the costs associated with filing, distribution, and storage of paper-based documents, automated the synchronization of online document review and approval with PeopleSoft transaction status, improved the overall quality and completeness of submitted documentation, and aided in the closure of one AP processing center by eliminating the AP verification and release process.
  • Texas Secretary of State The Global 360 deployment has extended the reach of the Business and Filings division via their Web site, eliminating manual copy tasks and improving service to the public, reduced labor-intensive tasks required to support public requests for information and records, made corporate certificates available online, and is able to fill approximately 80% of copy requests for UCC documents entirely online.
  • Screen Actors Guild The SAG is now able to balance workloads, integrate audit points into the process, and quickly retrieve claims documents in support of the 750,000 medical claims they receive each year.
  • Symetra See how Symetra achieved 67% increase in number of applications processed without adding additional staff.
  • Pinellas County Clerk of the Circuit Court Pinellas County automated case management makes information available online and improves customer service.
  • The Philippines Land Transport Office Learn how The Philippines Land Transport Office reduced customer support calls by 50% while improving response time and revenue collection.
  • New York State Teachers' Retirement System The New York State Teachers' Retirement System achieved instant access to member records and trimmed months off processing member applications - read how!
  • NCMIC NCMIC now enjoys a paperless claims department, automated processes, improved customer service, increased accuracy, easy integration and communication between applications, and the ability to view business levels in real time.
  • Newcastle Building Society Newcastle Building Society improved customer service enabled the Newcastle to achieve significant growth by diversifying into new markets.
  • Nissan Motor Acceptance Corporation The Global 360 solution supports NMAC’s efforts to provide excellent customer service via faster response to service issues, provides centralized control over all documents, enables real-time visibility and analytics into the business, and ensures they are in compliance with regulatory mandates.
  • Lifetime Care With Global 360, Lifetime Care transitioned to paperless patient records, enabling quick access to patient information and ensuring HIPAA compliance while reducing regulatory compliance costs.
  • London Verzekeringen The Global 360 solution enables London Verzekeringen to instantly access policy documents, route documents to the proper personnel, and eliminate processing backlogs.
  • Kansas City Power & Light The Global 360 deployment has provided KCP&L with 100% inquiry resolution, an efficient customer correspondence process, reduced document retrieval costs, eliminated misfiled or lost documents, reduced inquiry time, and enforced procedure compliance.
  • Global 360 Information Outsourcing Services IOS gained needed visibility into their crossfunctional business processes, achieved instant access to records and information, identified bottlenecks and pressure-points, aligned their operational processes with strategic and tactical business goals and KPIs, and gained the ability to react to changing business conditions.
  • Karolinska Institute The Global 360 system has provided for easy migration from legacy systems to a unified central patient administration system; allowing secure and fast electronic access to patient records to some 15,000 authorized staff, to help them in providing quality medical care.
  • Insurance Healthcare Provider Global 360's deployment enabled cleaner desktops, increased worker productivity, improved transaction processing speeds, financial improvement, and regulatory compliance for this Insurance Healthcare Provider.
  • Health and Life Insurance Company The Case360 deployment enabled the company to show growth of close to 400% with only a small increase in staffing, as a result of new efficiencies, automation and streamlined processes.
  • U.S. Department of Homeland Security Achieved 24% cost savings for responding to 130,000+ FOIA requests per year using Global 360's solution.
  • Europabank Europabank Improved customer service and efficiency by streamlining administrative processes.
  • CIBA Vision CIBA Vision increased process productivity by 37%, reducing invoice turnaround from 5 days to under 24 hours.
  • Carlson Marketing Using Global 360 and Microsoft solutions, Carlson achieved faster processing of proposal requests and better accuracy in data collection, eliminated the rekeying of data, improved turnaround time by 29% - 7 days to 5 days, reduced the number of people required to process a request by 19% - 27 people to 22 people, and gained the ability to identify and address process bottlenecks and dynamically reconfigure and assign staff to optimize work.
  • Boras Hospital As a result of implementing the Global 360 solution, the Internal Medicine Department has dramatically reduced the volume of paper files: from 550 meters down to only 30 meters by 2004. And access to patient records now takes only a matter of seconds.
  • BoatU.S. BoatU.S. reduced 2 day claims process to 20 minutes and decreased costs across the company.
  • ANWB (Royal Dutch Touring Club's Roadside Assistance Service) The Global 360 solution provided ANWB’s Europe-wide emergency center staff with multi-user, real-time access to incident-related documents, ensuring fast resolution of incidents through controlled and automated document workflow.
  • Bexar County Bexar County has over $300K cost savings in first year and improved productivity and quality of service.
  • AXA UK insurance provider improves customer experience by gaining visibility into the end-to-end processes and improving user productivity.
  • Anthem Since implementing Global 360 BPM Suite, Anthem has been able to increase productivity by 40 percent. Additionally, by automating manual tasks, avoiding microfilm, and expanding the use of OCR technology, Anthem has seen savings equivalent to 100 full-time employees with an internal rate of return of 34.3 percent.
  • American Education Services
  • AEGON Financial Services Leading insurance provider reduced invoice processing time from 6 weeks to under 30 days.
  • Leading Sporting Goods Company Global 360’s BPM Suite provides this sporting goods company with an end-to-end customer and claims BPM solution that has driven people, process, and business productivity.
  • Akademiska Sjukhuset - Uppsala University Hospital The Global 360 solution reduced the space required for physical archiving, reduced manual file handling, protected patient records from being mislaid, and allowed for simultaneous multi-user access to patient records, which enabled the creation of a single patient administration system and a single electronic record for each patient.
  • Acerta Process management enabled Acerta to minimize storage requirements, prevent files from being mislaid, and have simultaneous multiple-user access to documents.