Resource Center: Type Articles
- Executive Q&A: How Citigroup Delivers Exceptional Customer Service with Case Management A conversation with Robert Smuk, North American Operations Head for Securities and Fund Services and President and CEO of Citigroup Fund Services Canada
- A conversation with… Terry Schurter, BPM Author and Expert Practitioner BPM expert Terry Schurter discusses how his book "The Insiders' Guide to BPM: 7 Steps to Process Mastery" helps successfully implement process improvement initiatives.
- A conversation with Sandy Kemsley, BPM Analyst, Author and Practitioner BPM analyst Sandy Kemsley discusses how her article series "Getting Started with BPM" co-authored with Global 360 CTO Steve Russell helps successfully implement process improvement initiatives.
- A conversation with… Dana Khoyi on Adaptive Case Management Dana Khoyi, Vice President of Development for Global 360, shares his insights on adaptive case management and answers key questions such as "Is case management right for my organization?"
- Government Technology - Out of the Cold How the Los Angeles County DNA tracking system, supported by Global 360 case management platform, monitors the collection of genetic material from arrestees and helps solve cold cases.
- Supply Chain Improvement for the Rest of Us Competing on the basis of supply chain performance has become more important than ever in this tough economy. Global 360 Director of Market Development Deb Miller explains how to cut costs in supply chain even when revenue is down and demand is uncertain.
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