Resource Center: Products Process Management

Articles

  • Supply Chain Improvement for the Rest of Us Competing on the basis of supply chain performance has become more important than ever in this tough economy. Global 360 Director of Market Development Deb Miller explains how to cut costs in supply chain even when revenue is down and demand is uncertain.

Brochures

Case Studies

  • Vodafone Italia See how Vodafone Italia improved customer loyalty by using Global 360.
  • Belgacom Mobile The time taken to supply copy invoices to customers has also been dramatically reduced:to one seventh of the previous average. It now only takes two days to supply a copy invoice, compared with up to 2 weeks with the earlier approach.
  • Carlson Marketing Using Global 360 and Microsoft solutions, Carlson achieved faster processing of proposal requests and better accuracy in data collection, eliminated the rekeying of data, improved turnaround time by 29% - 7 days to 5 days, reduced the number of people required to process a request by 19% - 27 people to 22 people, and gained the ability to identify and address process bottlenecks and dynamically reconfigure and assign staff to optimize work.
  • CIBA Vision CIBA Vision increased process productivity by 37%, reducing invoice turnaround from 5 days to under 24 hours.
  • City of Vancouver See how the City of Vancouver changed how their work gets done.
  • Credit Lyonnais Credit Lyonnais users are very appreciative of the improvement in customer service together with better staff responsiveness, and increased productivity resulting in an appreciable reduction in Crédit Lyonnais France’s Back Office operating costs.
  • CSAA Western United Western United reduced costs for processing claims, improved processing performance for their claims and underwriting departments, and improved customer service during a significant growth period.
  • Insurance Healthcare Provider Global 360's deployment enabled cleaner desktops, increased worker productivity, improved transaction processing speeds, financial improvement, and regulatory compliance for this Insurance Healthcare Provider.
  • Leading Sporting Goods Company Global 360’s BPM Suite provides this sporting goods company with an end-to-end customer and claims BPM solution that has driven people, process, and business productivity.
  • Major Wireless Carrier The Global 360 solution produced savings of $3.5 million the first year, increased the efficiency of all call center personnel, improved response time to customers, and enhanced business process visibility and control to maximize resource utilization.
  • New York State Teachers' Retirement System The New York State Teachers' Retirement System achieved instant access to member records and trimmed months off processing member applications - read how!
  • Sagicor Scalable work processes were evaluated, redesigned, configured, tested and deployed in 9 months, start to finish. Sagicor anticpated that the solution will allow them to process policies with less than half of the previous staff, and has reduced risk and turnaround time while improving internal controls and auditability.
  • Symetra See how Symetra achieved 67% increase in number of applications processed without adding additional staff.
  • Telecommunications Provider The Global 360 deployment eliminated the costs associated with filing, distribution, and storage of paper-based documents, automated the synchronization of online document review and approval with PeopleSoft transaction status, improved the overall quality and completeness of submitted documentation, and aided in the closure of one AP processing center by eliminating the AP verification and release process.
  • Telstra Super Telstra Super boosted capture and retention of members, improved customer service levels and reduced costs.
  • Texas Secretary of State The Global 360 deployment has extended the reach of the Business and Filings division via their Web site, eliminating manual copy tasks and improving service to the public, reduced labor-intensive tasks required to support public requests for information and records, made corporate certificates available online, and is able to fill approximately 80% of copy requests for UCC documents entirely online.
  • The London Borough of Brent Ensured smooth running of council tax and benefits services; improved efficiency, reduced cost and enhanced customer service.
  • The Philippines Land Transport Office Learn how The Philippines Land Transport Office reduced customer support calls by 50% while improving response time and revenue collection.
  • Unisen Unisen significantly improved customer service throughput and quality, achieved same-day processing on a consistent basis, transformed their workload management goals, prepared for disaster recovery, and now meet regulatory compliance.

Datasheets

  • A New Opportunity for Keyfile Clients See how you can get rapid returns resulting from automating document-centric processes.
  • Accounts Payable Solution Find out about Global 360's solution for invoice management and accounts payable.
  • BPM Glossary Get the A-Z's of BPM with this BPM Glossary.
  • Financial Services: Account Management Solution Overview of Global 360's Savings & Retirement Account Management solution.
  • Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
  • Global 360 Process & Document Management Solutions for SharePoint Combining SharePoint's collaboration, content management and portal capabilities with Global 360's powerful workflow and end-user applications, you can turn your existing investment into a platform for enterprise-wide process and document management while enjoying faster user acceptance and adoption.
  • Process and Case Management for the Public Sector This datasheet highlights Global 360's Federal and State & Local Government solutions and customers.
  • Supply Chain: Trade Promotion Management Solution Overview of Global 360 and partner PBT's Trade Promotion Management Solution.
  • Technical Account Management Deployment of a new mission critical application is never simple. There are a range of business requirements, infrastructure issues, architecture options, implementation approaches, training needs, team skills and ongoing planning that all need to be carefully managed. Applying experience and best practices are keys to achieving success. See how a Global 360 Technical Account Manager (TAM) becomes an integral part of your deployment and production support team, understanding your requirements and making certain that your Global 360 system delivers the expected business results.

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