Resource Center: Industry Other Industries

Analyst Reports

  • Global 360 Recognized as a Leader in Dynamic Case Management Wave report by Forrester Research In its January 2011 research report on dynamic case management, Forrester Research, Inc. analysts evaluated 10 case management software vendors and identified Global 360 as a leader based on their review of the Case360 solution. The report defines dynamic case management leaders as "providers [who] have all made a strong commitment to offering [dynamic case management] DCM-specific platforms that form a basis of transforming "untamed" business processes."

Brochures

  • Global 360 BPM Suite This brochure is a complete overview of the Global 360 BPM Suite.
  • Global 360 Persona-based Process & Case Management This brochure provides an overview of Global 360's business process management solution and how it leverages Microsoft investments with SharePoint, Visio, Lync, SQL Server and more - complete with example screen shots
  • Global 360 viewPoint Assessment Getting your BPM project off the ground can be very challenging. Read how Global 360’s ViewPoint Assessment can help you overcome common project hurdles like identifying the right business areas for improvement, aligning key stakeholders on a strategy for success, and building a compelling ROI-based business case to secure management buy-in.

Case Studies

  • Vodafone Italia See how Vodafone Italia improved customer loyalty by using Global 360.
  • Akademiska Sjukhuset - Uppsala University Hospital The Global 360 solution reduced the space required for physical archiving, reduced manual file handling, protected patient records from being mislaid, and allowed for simultaneous multi-user access to patient records, which enabled the creation of a single patient administration system and a single electronic record for each patient.
  • American Education Services
  • Anthem Since implementing Global 360 BPM Suite, Anthem has been able to increase productivity by 40 percent. Additionally, by automating manual tasks, avoiding microfilm, and expanding the use of OCR technology, Anthem has seen savings equivalent to 100 full-time employees with an internal rate of return of 34.3 percent.
  • ANWB (Royal Dutch Touring Club's Roadside Assistance Service) The Global 360 solution provided ANWB’s Europe-wide emergency center staff with multi-user, real-time access to incident-related documents, ensuring fast resolution of incidents through controlled and automated document workflow.
  • Belgacom Mobile The time taken to supply copy invoices to customers has also been dramatically reduced:to one seventh of the previous average. It now only takes two days to supply a copy invoice, compared with up to 2 weeks with the earlier approach.
  • Boras Hospital As a result of implementing the Global 360 solution, the Internal Medicine Department has dramatically reduced the volume of paper files: from 550 meters down to only 30 meters by 2004. And access to patient records now takes only a matter of seconds.
  • Carlson Marketing Using Global 360 and Microsoft solutions, Carlson achieved faster processing of proposal requests and better accuracy in data collection, eliminated the rekeying of data, improved turnaround time by 29% - 7 days to 5 days, reduced the number of people required to process a request by 19% - 27 people to 22 people, and gained the ability to identify and address process bottlenecks and dynamically reconfigure and assign staff to optimize work.
  • Global 360 Information Outsourcing Services IOS gained needed visibility into their crossfunctional business processes, achieved instant access to records and information, identified bottlenecks and pressure-points, aligned their operational processes with strategic and tactical business goals and KPIs, and gained the ability to react to changing business conditions.
  • Kansas City Power & Light The Global 360 deployment has provided KCP&L with 100% inquiry resolution, an efficient customer correspondence process, reduced document retrieval costs, eliminated misfiled or lost documents, reduced inquiry time, and enforced procedure compliance.
  • Karolinska Institute The Global 360 system has provided for easy migration from legacy systems to a unified central patient administration system; allowing secure and fast electronic access to patient records to some 15,000 authorized staff, to help them in providing quality medical care.
  • Lifetime Care With Global 360, Lifetime Care transitioned to paperless patient records, enabling quick access to patient information and ensuring HIPAA compliance while reducing regulatory compliance costs.
  • Major Wireless Carrier The Global 360 solution produced savings of $3.5 million the first year, increased the efficiency of all call center personnel, improved response time to customers, and enhanced business process visibility and control to maximize resource utilization.
  • MTN South Africa The success of the solution is such that turnaround times for new contract applications have been reduced from several days to a matter of hours.
  • Telecommunications Provider The Global 360 deployment eliminated the costs associated with filing, distribution, and storage of paper-based documents, automated the synchronization of online document review and approval with PeopleSoft transaction status, improved the overall quality and completeness of submitted documentation, and aided in the closure of one AP processing center by eliminating the AP verification and release process.
  • Turku University Hospital The Global 360 deployment has reduced physical storage space for archiving inactive files, reduced the time to access files, enabled the hospital to meet legislative requirements, and created an electronic Patient record Systems for use by all Finnish hospitals.
  • Unisen Unisen significantly improved customer service throughput and quality, achieved same-day processing on a consistent basis, transformed their workload management goals, prepared for disaster recovery, and now meet regulatory compliance.

Datasheets

  • Accounts Payable Solution Find out about Global 360's solution for invoice management and accounts payable.
  • Case360 Overview of Global 360's Case360; including features and benefits of this adaptive case management product.
  • Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
  • Global 360 processView A Cloud-based Platform for Collaborative Process Discovery running on top of SharePoint 2010. Global 360 processView also leverages Visio Services, Visio Premium 2010, and Global 360 analystView.

eBooks

Videos

Webinars

White Papers

  • BPM Primer: People and Processes Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
  • Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
  • Changing the Economics of Supply Management: Strategies to Transform Accounts Payable Explore best practices for improving procure-to-pay processes including invoice management and accounts payable, including real world case studies.
  • Lean BPM Learn about Lean BPM - an approach to process design, process management, process operation and the use of supporting technology that embodies “lean” concepts in business processes. This paper will cover each of the guiding principles of Lean BPM.
  • Selecting a Vendor Download this informative whitepaper to help you with the key factors and considerations when selecting a Process and Document Management Vendor.