Resource Center: Industry Insurance

Analyst Reports

  • Global 360 Recognized as a Leader in Dynamic Case Management Wave report by Forrester Research In its January 2011 research report on dynamic case management, Forrester Research, Inc. analysts evaluated 10 case management software vendors and identified Global 360 as a leader based on their review of the Case360 solution. The report defines dynamic case management leaders as "providers [who] have all made a strong commitment to offering [dynamic case management] DCM-specific platforms that form a basis of transforming "untamed" business processes."

Brochures

  • Process and Case Management for Insurance This brochure highlights Global 360's business process and case management solutions and customers in the Insurance industry.
  • Global 360 BPM Suite This brochure is a complete overview of the Global 360 BPM Suite.
  • Global 360 Persona-based Process & Case Management This brochure provides an overview of Global 360's business process management solution and how it leverages Microsoft investments with SharePoint, Visio, Lync, SQL Server and more - complete with example screen shots
  • Global 360 viewPoint Assessment Getting your BPM project off the ground can be very challenging. Read how Global 360’s ViewPoint Assessment can help you overcome common project hurdles like identifying the right business areas for improvement, aligning key stakeholders on a strategy for success, and building a compelling ROI-based business case to secure management buy-in.
  • Process and Case Management for Insurance This brochure highlights Global 360's business process and case management solutions and customers in the Insurance industry.

Case Studies

  • Screen Actors Guild The SAG is now able to balance workloads, integrate audit points into the process, and quickly retrieve claims documents in support of the 750,000 medical claims they receive each year.
  • Acerta Process management enabled Acerta to minimize storage requirements, prevent files from being mislaid, and have simultaneous multiple-user access to documents.
  • Achmea Learn ow one of the largest insurance companies in the Netherlands processes 35 million documents per year with Global 360.
  • AEGON Financial Services Leading insurance provider reduced invoice processing time from 6 weeks to under 30 days.
  • AXA UK insurance provider improves customer experience by gaining visibility into the end-to-end processes and improving user productivity.
  • BoatU.S. BoatU.S. reduced 2 day claims process to 20 minutes and decreased costs across the company.
  • Chartis Insurance Reduced submission-to-quote time by 33%, total cost per application more than 60%, underwriting cycle time from 48 hours to under two hours, and eliminated all paperbased backlogs.
  • CSAA Western United Western United reduced costs for processing claims, improved processing performance for their claims and underwriting departments, and improved customer service during a significant growth period.
  • Health and Life Insurance Company The Case360 deployment enabled the company to show growth of close to 400% with only a small increase in staffing, as a result of new efficiencies, automation and streamlined processes.
  • Insurance Healthcare Provider Global 360's deployment enabled cleaner desktops, increased worker productivity, improved transaction processing speeds, financial improvement, and regulatory compliance for this Insurance Healthcare Provider.
  • Irish Life Irish Life achieved 35% increase in productivity for managing 500,000+ insurance policies.
  • London Verzekeringen The Global 360 solution enables London Verzekeringen to instantly access policy documents, route documents to the proper personnel, and eliminate processing backlogs.
  • NCMIC NCMIC now enjoys a paperless claims department, automated processes, improved customer service, increased accuracy, easy integration and communication between applications, and the ability to view business levels in real time.
  • Sagicor Scalable work processes were evaluated, redesigned, configured, tested and deployed in 9 months, start to finish. Sagicor anticpated that the solution will allow them to process policies with less than half of the previous staff, and has reduced risk and turnaround time while improving internal controls and auditability.
  • Symetra See how Symetra achieved 67% increase in number of applications processed without adding additional staff.
  • United Guaranty Corporation The BPM capabilities within Case360 gave United Guaranty the tools to gain a greater understanding of application processing statistics that provide insight into how their processes are modeled and ways to continue increasing efficiency across the organization.

Datasheets

  • Global 360 for Insurance: New Business Solutions
  • Accounts Payable Solution Find out about Global 360's solution for invoice management and accounts payable.
  • Case360 Overview of Global 360's Case360; including features and benefits of this adaptive case management product.
  • Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
  • Global 360 processView A Cloud-based Platform for Collaborative Process Discovery running on top of SharePoint 2010. Global 360 processView also leverages Visio Services, Visio Premium 2010, and Global 360 analystView.

eBooks

Videos

Webinars

White Papers

  • BPM Primer: People and Processes Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
  • Breaking with Tradition in the Insurance Industry Explore best practices for process improvement in the Insurance sector, including real world case studies.
  • Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
  • Changing the Economics of Supply Management: Strategies to Transform Accounts Payable Explore best practices for improving procure-to-pay processes including invoice management and accounts payable, including real world case studies.
  • Lean BPM Learn about Lean BPM - an approach to process design, process management, process operation and the use of supporting technology that embodies “lean” concepts in business processes. This paper will cover each of the guiding principles of Lean BPM.
  • Selecting a Vendor Download this informative whitepaper to help you with the key factors and considerations when selecting a Process and Document Management Vendor.