Resource Center - Government

Resource Center: Industry Government

Federal

Analyst Reports

Global 360 Recognized as a Leader in Dynamic Case Management Wave report by Forrester Research In its January 2011 research report on dynamic case management, Forrester Research, Inc. analysts evaluated 10 case management software vendors and identified Global 360 as a leader based on their review of the Case360 solution. The report defines dynamic case management leaders as "providers [who] have all made a strong commitment to offering [dynamic case management] DCM-specific platforms that form a basis of transforming "untamed" business processes."

Articles

Government Technology - Out of the Cold How the Los Angeles County DNA tracking system, supported by Global 360 case management platform, monitors the collection of genetic material from arrestees and helps solve cold cases.

Brochures

Global 360 BPM Suite This brochure is a complete overview of the Global 360 BPM Suite.
Global 360 Persona-based Process & Case Management This brochure provides an overview of Global 360's business process management solution and how it leverages Microsoft investments with SharePoint, Visio, Lync, SQL Server and more - complete with example screen shots
Global 360 viewPoint Assessment Getting your BPM project off the ground can be very challenging. Read how Global 360’s ViewPoint Assessment can help you overcome common project hurdles like identifying the right business areas for improvement, aligning key stakeholders on a strategy for success, and building a compelling ROI-based business case to secure management buy-in.

Case Studies

U.S. Department of Homeland Security Achieved 24% cost savings for responding to 130,000+ FOIA requests per year using Global 360's solution.

Datasheets

Accounts Payable Solution Find out about Global 360's solution for invoice management and accounts payable.
Case360 Overview of Global 360's Case360; including features and benefits of this adaptive case management product.
Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
Global 360 processView A Cloud-based Platform for Collaborative Process Discovery running on top of SharePoint 2010. Global 360 processView also leverages Visio Services, Visio Premium 2010, and Global 360 analystView.
Process360 Roadmap Update

eBooks

eBook Series: 7 Steps to Process Improvement Get this free exclusive eBook and instructional guide to consistently achieve your organizations' goals with business process management.
eBook: Business Process Managment and SharePoint: User Stories in Business Process Management Download this eBook to read first person, real world stories, with no “Geek Speak,” about the powerful combination of Business Process Management and SharePoint.
eBook: Kill the Things that Kill Productivity Download the eBook and learn about the common scenarios for recognizing productivity killers in your organization and how to slay them.

Videos

Mastering the Unpredictable with Adaptive Case Management: Hear from the Authors Listen as experts discuss&the importance of adaptive case management in today& knowledge work economy. You will hear their views on the genesis, application and benefits of ACM and hear about real world customer examples for your industry.

Webinars

Process Improvement made easy with Global 360 & SharePoint 2010 Webinar Series: Accounts Payable for SharePoint See a sample end-to-end Accounts Payable solution leveraging SharePoint from the experts at Global 360 and KnowledgeLake.

White Papers

BPM Primer: People and Processes Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
Catalyst for Change: How BPM can help agencies improve operational performance and transparency Learn from commercial sector examples how agencies can use business process and case management for process transformation.
Changing the Economics of Supply Management: Strategies to Transform Accounts Payable Explore best practices for improving procure-to-pay processes including invoice management and accounts payable, including real world case studies.
Lean BPM Learn about Lean BPM - an approach to process design, process management, process operation and the use of supporting technology that embodies “lean” concepts in business processes. This paper will cover each of the guiding principles of Lean BPM.
Selecting a Vendor Download this informative whitepaper to help you with the key factors and considerations when selecting a Process and Document Management Vendor.

Public Sector

Analyst Reports

Global 360 Recognized as a Leader in Dynamic Case Management Wave report by Forrester Research In its January 2011 research report on dynamic case management, Forrester Research, Inc. analysts evaluated 10 case management software vendors and identified Global 360 as a leader based on their review of the Case360 solution. The report defines dynamic case management leaders as "providers [who] have all made a strong commitment to offering [dynamic case management] DCM-specific platforms that form a basis of transforming "untamed" business processes."

Articles

Government Technology - Out of the Cold How the Los Angeles County DNA tracking system, supported by Global 360 case management platform, monitors the collection of genetic material from arrestees and helps solve cold cases.

Brochures

Global 360 BPM Suite This brochure is a complete overview of the Global 360 BPM Suite.
Global 360 Persona-based Process & Case Management This brochure provides an overview of Global 360's business process management solution and how it leverages Microsoft investments with SharePoint, Visio, Lync, SQL Server and more - complete with example screen shots
Global 360 viewPoint Assessment Getting your BPM project off the ground can be very challenging. Read how Global 360’s ViewPoint Assessment can help you overcome common project hurdles like identifying the right business areas for improvement, aligning key stakeholders on a strategy for success, and building a compelling ROI-based business case to secure management buy-in.

Case Studies

Bexar County Bexar County has over $300K cost savings in first year and improved productivity and quality of service.
City of Vancouver See how the City of Vancouver changed how their work gets done.
New York State Teachers' Retirement System The New York State Teachers' Retirement System achieved instant access to member records and trimmed months off processing member applications - read how!
Pinellas County Clerk of the Circuit Court Pinellas County automated case management makes information available online and improves customer service.
Texas Secretary of State The Global 360 deployment has extended the reach of the Business and Filings division via their Web site, eliminating manual copy tasks and improving service to the public, reduced labor-intensive tasks required to support public requests for information and records, made corporate certificates available online, and is able to fill approximately 80% of copy requests for UCC documents entirely online.
The London Borough of Brent Ensured smooth running of council tax and benefits services; improved efficiency, reduced cost and enhanced customer service.
The Philippines Land Transport Office Learn how The Philippines Land Transport Office reduced customer support calls by 50% while improving response time and revenue collection.

Datasheets

Accounts Payable Solution Find out about Global 360's solution for invoice management and accounts payable.
Case360 Overview of Global 360's Case360; including features and benefits of this adaptive case management product.
Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
Global 360 processView A Cloud-based Platform for Collaborative Process Discovery running on top of SharePoint 2010. Global 360 processView also leverages Visio Services, Visio Premium 2010, and Global 360 analystView.
Process and Case Management for the Public Sector This datasheet highlights Global 360's Federal and State & Local Government solutions and customers.

eBooks

eBook Series: 7 Steps to Process Improvement Get this free exclusive eBook and instructional guide to consistently achieve your organizations' goals with business process management.
eBook: Business Process Managment and SharePoint: User Stories in Business Process Management Download this eBook to read first person, real world stories, with no “Geek Speak,” about the powerful combination of Business Process Management and SharePoint.
eBook: Kill the Things that Kill Productivity Download the eBook and learn about the common scenarios for recognizing productivity killers in your organization and how to slay them.

Videos

Focus on Government productivty: Pinellas County Courts Case Study See how Pinellas County Clerk of the Circuit Court changed how they get their work done.
Mastering the Unpredictable with Adaptive Case Management: Hear from the Authors Listen as experts discuss&the importance of adaptive case management in today& knowledge work economy. You will hear their views on the genesis, application and benefits of ACM and hear about real world customer examples for your industry.

Webinars

Process Improvement made easy with Global 360 & SharePoint 2010 Webinar Series: Accounts Payable for SharePoint See a sample end-to-end Accounts Payable solution leveraging SharePoint from the experts at Global 360 and KnowledgeLake.

White Papers

BPM Primer: People and Processes Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
Case Management in Action: LA County DNA Offender Tracking System (DOTS) Hear about the successful implementation of case management to enable DNA Offender Tracking for LA County.
Case Management: Addressing Unique BPM Requirements Understand case management in the context of Business Process Management in this industry report from Bruce Silver; including typical case management scenarios and what to look for in a case management product.
Catalyst for Change: How BPM can help agencies improve operational performance and transparency Learn from commercial sector examples how agencies can use business process and case management for process transformation.
Changing the Economics of Supply Management: Strategies to Transform Accounts Payable Explore best practices for improving procure-to-pay processes including invoice management and accounts payable, including real world case studies.
Lean BPM Learn about Lean BPM - an approach to process design, process management, process operation and the use of supporting technology that embodies “lean” concepts in business processes. This paper will cover each of the guiding principles of Lean BPM.
Selecting a Vendor Download this informative whitepaper to help you with the key factors and considerations when selecting a Process and Document Management Vendor.

Global 360

Industry

Products

Solution

Type

Resource Center: Industry Government

Federal

Analyst Reports

Articles

Brochures

Case Studies

Datasheets

eBooks

Videos

Webinars

White Papers

Public Sector

Analyst Reports

Articles

Brochures

Case Studies

Datasheets

eBooks

Videos

Webinars

White Papers