Resource Center: Products Global 360 BPM Suite

Analyst Reports

  • 2009 BPM State of the Market Report This survey of approximately 500 respondents explores current business process management, process modeling and re-engineering practices within all types of organizations and government agencies
  • Global 360 Recognized as a Leader in Dynamic Case Management Wave report by Forrester Research In its January 2011 research report on dynamic case management, Forrester Research, Inc. analysts evaluated 10 case management software vendors and identified Global 360 as a leader based on their review of the Case360 solution. The report defines dynamic case management leaders as "providers [who] have all made a strong commitment to offering [dynamic case management] DCM-specific platforms that form a basis of transforming "untamed" business processes."

Articles

Brochures

  • Global 360 BPM Suite This brochure is a complete overview of the Global 360 BPM Suite.
  • Global 360 Persona-based Process & Case Management This brochure provides an overview of Global 360's business process management solution and how it leverages Microsoft investments with SharePoint, Visio, Lync, SQL Server and more - complete with example screen shots
  • Global 360 viewPoint Assessment Getting your BPM project off the ground can be very challenging. Read how Global 360’s ViewPoint Assessment can help you overcome common project hurdles like identifying the right business areas for improvement, aligning key stakeholders on a strategy for success, and building a compelling ROI-based business case to secure management buy-in.

Case Studies

  • Vodafone Italia See how Vodafone Italia improved customer loyalty by using Global 360.
  • Chartis Insurance Reduced submission-to-quote time by 33%, total cost per application more than 60%, underwriting cycle time from 48 hours to under two hours, and eliminated all paperbased backlogs.
  • Europabank Europabank Improved customer service and efficiency by streamlining administrative processes.
  • Irish Life Irish Life achieved 35% increase in productivity for managing 500,000+ insurance policies.
  • Nissan Motor Acceptance Corporation The Global 360 solution supports NMAC’s efforts to provide excellent customer service via faster response to service issues, provides centralized control over all documents, enables real-time visibility and analytics into the business, and ensures they are in compliance with regulatory mandates.
  • Pinellas County Clerk of the Circuit Court Pinellas County automated case management makes information available online and improves customer service.
  • U.S. Department of Homeland Security Achieved 24% cost savings for responding to 130,000+ FOIA requests per year using Global 360's solution.

Datasheets

  • BPM Glossary Get the A-Z's of BPM with this BPM Glossary.
  • Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
  • Technical Account Management Deployment of a new mission critical application is never simple. There are a range of business requirements, infrastructure issues, architecture options, implementation approaches, training needs, team skills and ongoing planning that all need to be carefully managed. Applying experience and best practices are keys to achieving success. See how a Global 360 Technical Account Manager (TAM) becomes an integral part of your deployment and production support team, understanding your requirements and making certain that your Global 360 system delivers the expected business results.

Videos

Webinars

White Papers

  • BPM Primer: People and Processes Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
  • Delivering Persona-based BPM for Process Success In our Persona-based BPM approach, we recognize and address the unique characteristics of people in process, by the role that they play, by embracing their perspective on process and by empowering their individuality. Persona-based BPM is process designed for people, specifically geared to make their work easier, to help them increase the quality and success of what they do, and to grant them the freedom to personalize their interactions with process.
  • Lean BPM Learn about Lean BPM - an approach to process design, process management, process operation and the use of supporting technology that embodies “lean” concepts in business processes. This paper will cover each of the guiding principles of Lean BPM.
  • Moving Beyond Models Sandy Kemsley of Column 2 and noted BPM expert discusses the importance of persona-based BPM approaches. The increased ease of process design has been beneficial, but we now need to bring the ease of userexperience design to that same level. Instead of just building tools for the process designer, it’s time to focus on the end users of the process as well, specifically on the user interfaces through which they interact with the process.
  • Persona-based BPM: Filling in the Missing Links in Process Management The critical links in the process success chain are represented by the activities, wants and needs of all the people involved in the process. From conception to operation—then on to adaptation—process success is determined by the ability of people to interact with processes in a simple, personal and meaningful way. Each major persona group is explained here in detail.
  • Selecting a Vendor Download this informative whitepaper to help you with the key factors and considerations when selecting a Process and Document Management Vendor.
  • SharePoint as a Strategic Weapon This paper sets out to highlight potential issues for the strategist on the path ahead, highlighting the options, techniques and practices needed to overcome them. We first characterize the strategic goals of organizations and the technology strategies within them and then move on to assess the strengths and weaknesses of the SharePoint platform. We then get into the meat of the discussion, exploring how the firm can most effectively achieve its business objectives and support its business processes by further leveraging its SharePoint investment through the addition of a Business Process Management (BPM) suite.
  • SharePoint as the Cornerstone of Your Enterprise Process Platform If your organization is already using SharePoint, read this document to better understand how to leverage that investment toward improving enterprise process performance and operations.