Resource Center: Products Document Capture & Management

Brochures

  • Global 360 Persona-based Process & Case Management This brochure provides an overview of Global 360's business process management solution and how it leverages Microsoft investments with SharePoint, Visio, Lync, SQL Server and more - complete with example screen shots

Case Studies

  • Acerta Process management enabled Acerta to minimize storage requirements, prevent files from being mislaid, and have simultaneous multiple-user access to documents.
  • Achmea Learn ow one of the largest insurance companies in the Netherlands processes 35 million documents per year with Global 360.
  • AEGON Financial Services Leading insurance provider reduced invoice processing time from 6 weeks to under 30 days.
  • Akademiska Sjukhuset - Uppsala University Hospital The Global 360 solution reduced the space required for physical archiving, reduced manual file handling, protected patient records from being mislaid, and allowed for simultaneous multi-user access to patient records, which enabled the creation of a single patient administration system and a single electronic record for each patient.
  • American Education Services
  • Anthem Since implementing Global 360 BPM Suite, Anthem has been able to increase productivity by 40 percent. Additionally, by automating manual tasks, avoiding microfilm, and expanding the use of OCR technology, Anthem has seen savings equivalent to 100 full-time employees with an internal rate of return of 34.3 percent.
  • ANWB (Royal Dutch Touring Club's Roadside Assistance Service) The Global 360 solution provided ANWB’s Europe-wide emergency center staff with multi-user, real-time access to incident-related documents, ensuring fast resolution of incidents through controlled and automated document workflow.
  • AXA UK insurance provider improves customer experience by gaining visibility into the end-to-end processes and improving user productivity.
  • Bexar County Bexar County has over $300K cost savings in first year and improved productivity and quality of service.
  • BoatU.S. BoatU.S. reduced 2 day claims process to 20 minutes and decreased costs across the company.
  • Boras Hospital As a result of implementing the Global 360 solution, the Internal Medicine Department has dramatically reduced the volume of paper files: from 550 meters down to only 30 meters by 2004. And access to patient records now takes only a matter of seconds.
  • City of Vancouver See how the City of Vancouver changed how their work gets done.
  • Credit Lyonnais Credit Lyonnais users are very appreciative of the improvement in customer service together with better staff responsiveness, and increased productivity resulting in an appreciable reduction in Crédit Lyonnais France’s Back Office operating costs.
  • CSAA Western United Western United reduced costs for processing claims, improved processing performance for their claims and underwriting departments, and improved customer service during a significant growth period.
  • Dexia Bank Dexia Bank optimized document digitization and case management to increase efficiency, reduce costs and improve customer service.
  • Insurance Healthcare Provider Global 360's deployment enabled cleaner desktops, increased worker productivity, improved transaction processing speeds, financial improvement, and regulatory compliance for this Insurance Healthcare Provider.
  • Irish Life Irish Life achieved 35% increase in productivity for managing 500,000+ insurance policies.
  • Kansas City Power & Light The Global 360 deployment has provided KCP&L with 100% inquiry resolution, an efficient customer correspondence process, reduced document retrieval costs, eliminated misfiled or lost documents, reduced inquiry time, and enforced procedure compliance.
  • Karolinska Institute The Global 360 system has provided for easy migration from legacy systems to a unified central patient administration system; allowing secure and fast electronic access to patient records to some 15,000 authorized staff, to help them in providing quality medical care.
  • Lifetime Care With Global 360, Lifetime Care transitioned to paperless patient records, enabling quick access to patient information and ensuring HIPAA compliance while reducing regulatory compliance costs.
  • London Verzekeringen The Global 360 solution enables London Verzekeringen to instantly access policy documents, route documents to the proper personnel, and eliminate processing backlogs.
  • Major Wireless Carrier The Global 360 solution produced savings of $3.5 million the first year, increased the efficiency of all call center personnel, improved response time to customers, and enhanced business process visibility and control to maximize resource utilization.
  • MTN South Africa The success of the solution is such that turnaround times for new contract applications have been reduced from several days to a matter of hours.
  • NCMIC NCMIC now enjoys a paperless claims department, automated processes, improved customer service, increased accuracy, easy integration and communication between applications, and the ability to view business levels in real time.
  • Newcastle Building Society Newcastle Building Society improved customer service enabled the Newcastle to achieve significant growth by diversifying into new markets.
  • Pinellas County Clerk of the Circuit Court Pinellas County automated case management makes information available online and improves customer service.
  • Telecommunications Provider The Global 360 deployment eliminated the costs associated with filing, distribution, and storage of paper-based documents, automated the synchronization of online document review and approval with PeopleSoft transaction status, improved the overall quality and completeness of submitted documentation, and aided in the closure of one AP processing center by eliminating the AP verification and release process.
  • Telstra Super Telstra Super boosted capture and retention of members, improved customer service levels and reduced costs.
  • The Philippines Land Transport Office Learn how The Philippines Land Transport Office reduced customer support calls by 50% while improving response time and revenue collection.
  • Turku University Hospital The Global 360 deployment has reduced physical storage space for archiving inactive files, reduced the time to access files, enabled the hospital to meet legislative requirements, and created an electronic Patient record Systems for use by all Finnish hospitals.
  • Unisen Unisen significantly improved customer service throughput and quality, achieved same-day processing on a consistent basis, transformed their workload management goals, prepared for disaster recovery, and now meet regulatory compliance.

Datasheets

  • A New Opportunity for Keyfile Clients See how you can get rapid returns resulting from automating document-centric processes.
  • Execute360 Document Lifecycle Management Execute360 also provides robust document lifecycle management capabilities, enabling substantially improved availability and agility of the critical information assets within your business processes.
  • Execute360 Modernization Services Enhancements available in the Execute360 10.x releases expand on the core functionality, allowing multiple applications in your enterprise to leverage the capabilities of the server. Execute360 Modernization Services provide more than simply installing the latest release of the software. Global 360 consultants will work with you to analyze how Execute360 operates today and can help you consider the latest technology enhancements that can improve application performance, reliability, and cost of ownership.
  • File360 Document Management File360 is a powerful, intuitive, and scalable document management system that enables your organization to rapidly capture, index, store, share, and protect your critical business documents, regardless of the application used to create them.
  • Global 360 Imaging for Windows See an overview of Imaging for Windows.
  • Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
  • Information Outsourcing Services Our Information Outsourcing Services (IOS) include high-volume, technology-based mailroom, scanning, data processing, and document management business process solutions.

White Papers

  • BPM Primer: People and Processes Just getting started in BPM? This is the perfect document for you. Learn the BPM Fundamentals (A-Z) with this informative whitepaper.
  • Lean BPM Learn about Lean BPM - an approach to process design, process management, process operation and the use of supporting technology that embodies “lean” concepts in business processes. This paper will cover each of the guiding principles of Lean BPM.
  • Selecting a Vendor Download this informative whitepaper to help you with the key factors and considerations when selecting a Process and Document Management Vendor.
  • Storage Archive Management in Execute360 Learn how Execute360 by Global 360® provides an end-to-end document lifecycle management solution for the capture, management, storage, and delivery of all critical information assets that are part of any business process.