Resource Center: Products Case Management & Collaboration

Analyst Reports

  • Global 360 Recognized as a Leader in Dynamic Case Management Wave report by Forrester Research In its January 2011 research report on dynamic case management, Forrester Research, Inc. analysts evaluated 10 case management software vendors and identified Global 360 as a leader based on their review of the Case360 solution. The report defines dynamic case management leaders as "providers [who] have all made a strong commitment to offering [dynamic case management] DCM-specific platforms that form a basis of transforming "untamed" business processes."

Articles

  • Supply Chain Improvement for the Rest of Us Competing on the basis of supply chain performance has become more important than ever in this tough economy. Global 360 Director of Market Development Deb Miller explains how to cut costs in supply chain even when revenue is down and demand is uncertain.
  • Government Technology - Out of the Cold How the Los Angeles County DNA tracking system, supported by Global 360 case management platform, monitors the collection of genetic material from arrestees and helps solve cold cases.
  • A conversation with… Dana Khoyi on Adaptive Case Management Dana Khoyi, Vice President of Development for Global 360, shares his insights on adaptive case management and answers key questions such as "Is case management right for my organization?"

Brochures

Case Studies

  • Screen Actors Guild The SAG is now able to balance workloads, integrate audit points into the process, and quickly retrieve claims documents in support of the 750,000 medical claims they receive each year.
  • AEGON Financial Services Leading insurance provider reduced invoice processing time from 6 weeks to under 30 days.
  • Chartis Insurance Reduced submission-to-quote time by 33%, total cost per application more than 60%, underwriting cycle time from 48 hours to under two hours, and eliminated all paperbased backlogs.
  • Credit Agricole Credit Agricole implemented electronic customer files that enable faster processing, back office optimization and compliance with regulations.
  • Dexia Bank Dexia Bank optimized document digitization and case management to increase efficiency, reduce costs and improve customer service.
  • Europabank Europabank Improved customer service and efficiency by streamlining administrative processes.
  • Health and Life Insurance Company The Case360 deployment enabled the company to show growth of close to 400% with only a small increase in staffing, as a result of new efficiencies, automation and streamlined processes.
  • Pinellas County Clerk of the Circuit Court Pinellas County automated case management makes information available online and improves customer service.
  • U.S. Department of Homeland Security Achieved 24% cost savings for responding to 130,000+ FOIA requests per year using Global 360's solution.
  • United Guaranty Corporation The BPM capabilities within Case360 gave United Guaranty the tools to gain a greater understanding of application processing statistics that provide insight into how their processes are modeled and ways to continue increasing efficiency across the organization.

Datasheets

  • Accounts Payable Solution Find out about Global 360's solution for invoice management and accounts payable.
  • Be Prepared - Business Continuity for Your Process Solutions Learn how OpenText is now offering packages that include the opportunity to use Case360.
  • BPM Glossary Get the A-Z's of BPM with this BPM Glossary.
  • Case360 Overview of Global 360's Case360; including features and benefits of this adaptive case management product.
  • Financial Services: Account Management Solution Overview of Global 360's Savings & Retirement Account Management solution.
  • Global 360 Overview for Microsoft Want a quick, easy-to-read overview of Global 360? Look no further. Download this data sheet to read about what Global 360 does, who we do it for and what makes us different.
  • Global 360 Process & Document Management Solutions for SharePoint Combining SharePoint's collaboration, content management and portal capabilities with Global 360's powerful workflow and end-user applications, you can turn your existing investment into a platform for enterprise-wide process and document management while enjoying faster user acceptance and adoption.
  • Process and Case Management for the Public Sector This datasheet highlights Global 360's Federal and State & Local Government solutions and customers.
  • Technical Account Management Deployment of a new mission critical application is never simple. There are a range of business requirements, infrastructure issues, architecture options, implementation approaches, training needs, team skills and ongoing planning that all need to be carefully managed. Applying experience and best practices are keys to achieving success. See how a Global 360 Technical Account Manager (TAM) becomes an integral part of your deployment and production support team, understanding your requirements and making certain that your Global 360 system delivers the expected business results.

Demos

eBooks

Videos

Webinars

  • Case Management Demystified Unmanageable Processes Impacting More Than Your Bottom Line? Not anymore! Learn from the BPM experts how to take control of your manual processes and your bottom line with case management.
  • BPM.com Webinar: Practical Approach To Get Started With Process Improvement Gain insight into key steps to speed project delivery and avoid potential pitfalls. This educational webinar provides an overview of the best and simplest approach for getting started on any process improvement initiative.
  • Case Management in the SharePoint Environment Learn how to empower your information workers to deal with dynamic workflows. Hear about adaptive case management from Steve Russell, Global 360 CTO and Craig Le Clair of Forrester as they provide insight into how to keep up with emerging consumer, mobile, and social technologies and how SharePoint can play an important part.
  • Develop your BPM Gameplan - design for people, build for change Join Global 360 and featured guest Forrester Research, Inc to learn how to 'Design for People' and 'Build for Constant Change'. • Why focus on the information worker is critical for process improvement initiatives • How to design for people to increase productivity gains • How the next generation of BPM software enables dynamic business applications • Steps to get started no matter where you are in your process maturity Featured Speakers: • Steve Russell CTO and SVP, Research & Development, Global 360 • Connie Moore Vice President, Research Director, Forrester Research
  • eJustice for Courts (Government) See case management in action for Government organizations and learn how to take paper-to-process and transform judicial services.
  • New Accounts, Loan Origination and Servicing (Financial Services) See case management in action for Financial Services institutions and learn how to cut cycle time, manage workloads and rebalance risks.
  • The Right Projects at the Right Time with the Right Technology What are the "right" projects to focus on given the current business environment? How do you increase productivity and position yourself for growth, WITHOUT adding people? Featured Speakers: Karen Furtado, SMA, Marilee Rautenberg, Symetra Financial, and Tom Shepherd, Global 360.
  • Too much paper, too much work: Improve Efficiencies Without Breaking the Bank 2009 Explore industry dynamics and best practices that enable leading retail banks to reduce operating costs, and empower staff. Featured Speakers: Christine Pratt, a leading banking industry analyst Richard Van Hoever, SVP Customer Service Paper at CitiCards Scott Kirkland of Global 360

White Papers