• Overview
• G360 Enterprise BPM Suite
• Features
• Goal Manager
• PMC
• Analysis Engine
• Process Simulator
• Process Console
• Process Sketchpad
• Process Manager
• Case Manager
• Content Manager
• Integration Engine
• Benefits
• Business Optimization Server (BOS)
• G360 Case Management
• G360 Work Management
• G360 xApps
• G360 Information Outsourcing Services
• G360 Business/Government Solutions
• G360 Imaging for Windows

Goal Manager

Enables strategic objectives and customer commitments to dynamically drive business processes and execution.

The integration of goal management takes BPM to a completely different level. Organizations go from simply managing business processes to managing complete business process lifecycles according to business goals and rules. Total process lifecycle management takes advantage of feedback and rules that can define and balance the tradeoffs and actions required to meet business goals. The gap between strategy and business objectives with process implementation is gone: organizations can ensure the many touch points and processes support key business objectives. They gain the control of their operations and the ability to manage their process lifecycle from end-to-end.

Executive management and line-of-business managers leverage goal manager and process engines to establish business objectives and priorities. Goals include key performance indicators, specific goals for those indicators, and guidelines for action should attainment drop below the desired business goal. Goals themselves are ranked, with multiple goals measured against each other. Consequently, resource reallocation is more than a simple reprioritization scheme-the system considers all goals holistically, and ensures optimal goal achievement through defined ranking. When goals are not being met-or even overachieved-the system can initiate the reallocation of resources or process changes. These processes and goals are monitored continuously so users can see how work and resources are being distributed, and how goals are being met. Users leverage dashboards to compare key performance indicators against plans, as well as to set measurable goals, monitor trends, and analyze performance.

Goal Manager Capabilities:

• Strategic objectives and customer commitments dynamically drive business processes
• Workflow is driven by rich intelligence-not just general information on process and procedure, but specific information formulated from the goals and values that govern your business
• Goals can be modeled and deployed, and multiple scenarios can be created and benchmarked against one another before you determine your optimal processes
• Up-to-the-moment statistics about productivity, workloads, goal attainment, and process anomalies enable complete visibility and organizational control
• Forecasting is made possible through ongoing statistical data capture
• Intelligent resource allocation can be monitored in real-time through the goal management dashboard