• Overview
• G360 Enterprise BPM Suite
• Business Optimization Server (BOS)
• G360 Case Management
• Features
• Benefits
• G360 Work Management
• G360 xApps
• G360 Information Outsourcing Services
• G360 Business/Government Solutions
• G360 Imaging for Windows

G360 Case Management

Deliver improved business flexibility while ensuring discipline for human-centric, content-enabled and service-oriented business processes

G360 Case Manager is a powerful application that empowers your organization with unprecedented visibility and control over its documents, electronic information, and the processes that surround them. Collecting all information relevant to a particular customer, task, or project, into a “virtual folder” known as a Casefolder, G360 Case Manager provides a single unified view of all related information and data regardless of where the data is stored. All of the information needed to process a case is readily accessible and available to all, yet tailored to an individual’s roles and privileges.

Using a single case folder, access to related documents is intuitive and obvious, encouraging collaboration between team members and ensuring that cases are resolved efficiently and accurately using the most current information available. Additionally, G360 Case Manager provides seamless access to historical documents, supporting audit and recordkeeping activities.

With G360 Case Manager, enjoy streamlined document and information delivery, smart document process management, simplified team collaboration, and the workflow visibility and control necessary for business efficiency and speed.

Benefits

• Meet business goals
• Control business processes efficiently and effectively
• Add efficiency and control to collaborative, unstructured and ad-hoc processes and activities
• Drive processes automatically or manually against defined metrics
• Iteratively improve processes based on experience and measurement
• Reduce costs associated with manual and paper processes
• Provide visibility to business owners and management
• Display meaningful process, activity and business metrics
• Identify business issues rapidly with real time information
• Track employee performance, processing quality, and volume of work over time
• Mitigate operational and compliance risks
• Enforce repeatable and auditable decisions
• Improve the effectiveness of internal controls
• Reduce audit costs and impact on operations
• Mold technology to your business, not the reverse
• Enhance your processes iteratively rather than force fitting your business into inflexible tools
• Deliver process services whenever your business needs them, with a system proven to provide reliability, availability, scalability and security
• Embed business processes into a Service Oriented Architecture

G360 Case Manager allows you to enhance business processes, collaboration between team members, and information management to meet business objectives, organizational policies and regulatory compliance. With its focus on utilizing enterprise technology and web browser delivery, new applications can be deployed to users with little or no training while fitting seamlessly into the enterprise IT infrastructure.

Features