Finally, a solution to your complex, knowledge-intensive business processes

Not every process can be neatly defined. You know your goals and the information or steps required to make decisions and deliver the work. But how the work gets done may vary based on the unique situation or customer. Whether you need to open accounts, process claims, or maintain county property records, you need to know who has the work item, what has happened, where the documents are, and what's necessary to get the work done.

Gain control over the most unmanageable process

Global 360's case management solutions help you manage these unstructured and typically most expensive and complex processes. Our solutions relate independent documents across the enterprise into a single virtual folder or ‘case'. You gain control over these cases whether it's a defined process, ad hoc process, or a combination of both. You'll gain visibility and control over your work even when you can't predict the outcome.

Meet regulatory or compliance requirements

Access and availability of enterprise information requires advanced document tracking and audit tools. Our customers have complete transparency to any change in enterprise documents through our leading security and tracking that provides all details for any document or folder to meet audit and compliance requirements.

Manage processes even when you don't know what happens next

• Manage both ad hoc and unstructured processes, even when you don't know what steps may happen in what order.
• Easily link unstructured information into a new or existing structured process.
• Apply best practices to repeatable processes even in an unstructured environment

Quickly & easily access the information you need, when you need it

• Aggregate all necessary data, document, files, tasks or other critical information into a single virtual folder making it easier for users to collect all relevant documents related to the ‘case'.
• Access documents regardless of location or archive - Global 360, legacy systems, images archives, Microsoft Office - in a seamless, "single view" of all case information.

Collaboration between workers across your organization

• Establish and maintain the relationships between documents through intuitive document linking that includes versioning, access control, assignments, deadlines, and other metadata.
• Discuss and manage cases and their supporting documents and tasks in the context of the overall process via threaded discussions and annotations.
• Integrate directly with Microsoft Office to provide a secure repository for all types of documents.

Comprehensive tracking, auditing and monitoring

• Analyze activity and performance of users and cases within the process.
• Track the state of each case and where it is in the enterprise.
• Account for documents, decisions, and changes (who, what, and when) at the data, content, task, and virtual folder levels to meet audit and compliance requirements.
• Full analytics capabilities to provide detailed process analysis of even the most complex business scenarios and unstructured processes.

Change how you get work done

Global 360 experts can help you no matter how complex your process is or where you are today. Whether you're looking reduce costs associated with manual-intensive processes, improve access to documents across departments or looking to meet regulatory requirements, we're here to help.

Take advantage of the tools and support you need to get you started:

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