Media/Analyst Coverage
Global 360 is frequently covered by the media for our product innovations, company announcements, customer wins and awards.
Interoperability Is Aim of Microsoft Business Process Alliance
Interview with Ben Cody, vice president of product management and Microsoft liaison at Global 360, a provider of business process management solutions.
Question: Let’s start with the big picture. What are the major trends you see in business process management?
Cody: The biggest one that we see right now is that BPM is becoming a very mainstream technology these days. I’ll give you a couple of proof points. First, there’s a recent Gartner survey that indicates the market just for BPM suites grew last year from $730 million to $903 million. If you load in all the other enabling technologies, it grew from $1.4 billion to $1.6 billion, so they’re projecting out a blended CAGR [compound annual growth rate] of 21 percent with a CAGR for the BPM suites specifically of 23 percent. We’re going to talk about Microsoft later in this interview, I believe, and that’s just another data point. Bigger companies are moving into this space. BPM is rapidly maturing and becoming accepted as a valuable technology for businesses.
IT Business Edge
3/21/2007
Microsoft's BPM Ambitions Gain Steam with New Business Process Alliance (Blog)
Posted by Dian Schaffhauser
The Gartner Business Process Management Forum, Microsoft and 10 of its partners announced the Microsoft Business Process Alliance, a program that mixes joint ventures with technology and marketing aspects. The companies participating represent three main areas of BPM: process modeling and analysis, business rules management and human centric workflow and include: AmberPoint, Ascentn, IDS Scheer, Fair Isaac, Global360, InRule, Metastorm, PNMsoft, RuleBurst and SourceCode Technology Holdings Inc. Several have worked with Microsoft in the past.
BPM Enterprise
2/26/2007
Microsoft Forms Business Process Alliance, Develops BPM Roadmap
Microsoft is honing in on business process management with the formation of the Microsoft Business Process Alliance and the release of a BPM roadmap that will include a key standard—Business Process Execution Language—in the Windows Workflow Foundation. The companies include IDS Scheer (a key process modeling partner with SAP and Oracle), Fair Isaac, Global 360, Metastorm, Ascentn, SourceCode Technology Holding, AmberPoint, InRule, PNMsoft and RuleBurst.
eWeek
1/27/2007
Global 360 Merges Collaboration, Process Management into Core SOA
Global 360 has released G360 Case Manager 10.0, a single-solution package combining the capabilities of BPM and optimization tools, collaborative content and records management applications. Case Manager 10.0 incorporates the ability to graphically model organizational data and deploy human processes, with enterprise content management, and with a self-contained application configurations, IT is empowered to enforce configuration lifecycle management policies for each independent process or content application and simplify the deployment features, reducing the time to deploy new systems.
Bank Technology News (Email Bulletin)
1/25/2007
Optimizing BPM, RM
Global 360 has unveiled G360 Case Manager 10, which incorporates BPM capabilities, including the ability to graphically model organizational data and deploy human processes, with enterprise content management functionality for a complete management platform.
KMWorld
1/24/2007
Global 360 Rolls Out G360 Case Manager 10.0
G360 Case Manager combines the capabilities of BPM and optimization tools, collaborative content and records management applications into a single solution that helps organizations meet business goals for core business processes.
eBizQ
1/23/2007
BPM—Improving Processes and Efficiencies: How business process management (BPM) combines technology and people smarts to give your business an edge
BPM is all about the freedom to choose appropriate action. "There’s an element of BPM that’s a management discipline and it’s pretty easy to lose sight of that. First and foremost, you’ve got to look at BPM as the way you look at your organization and its supporting technical layer. The market has evolved to combine collaboration tools, workflow, EAI, application development, and content management into what is known as BPM," says Ben Cody, VP, product management, Global 360.
Digital Publishing Solutions Magazine
1/10/2007
Global 360 Shares Banking Success Stories
Global 360’s award-winning BPM solutions give financial institutions the tools to optimize critical business processes, ensuring sustainable competitiveness and premium service for customers, shareholders and partners.
eBizQ
1/8/2007
Global 360 Releases Simulation 1.0
Global 360 has released Business Optimization Server (BOS) Process Modeler with Simulation 1.0. Process Modeler with Simulation enables organizations to document "as is" business processes, collaborate on "to be" process improvements and justify BPM projects through ROI analysis. BOS Process Modeler with Simulation is available as a standalone product with interactive simulation statistics or can be integrated with Global 360's BPM Suite or BOS solution for in-depth analysis of process scenarios alongside production process event data.
BPM.com
1/2/2007
BPM evolution brings automation, integration and analysis
“An intelligent robot in the Global 360 application monitors Outlook mailboxes and imports these e-mails into G360 Workdesk with indexing information, routing messages to the appropriate individual," Liu explains. In this case, Outlook is being used as part of a system-to-system workflow. When the users process the claim, they are working in a dedicated BPM application.
Global 360 can access process information outside its own application, to provide a broad view of historical data as well as predictive capability.
KMWorld
1/1/2007
BPM Proliferation Drives the Need for Process Intelligence
Global 360 has developed its Business Optimization Server (G360 BOS) to enable businesses to capture and leverage process intelligence in the following three distinct perspectives: historical, real-time, and predictive. G360 BOS provides historical process intelligence enabling business professionals to gain end-to-end process visibility, even for processes that span multiple departments and are supported by different software applications. G360 BOS enables organizations to understand the duration or cycle time to complete the overall process, as well as which activities take the most time to perform. Within each activity, visibility is extended so that analysts and managers may understand how much time people spend performing work versus waiting on work. Cost information is also overlaid upon the process, enabling organizations to directly impact the bottom line.
KMWorld
1/1/2007
What the #$%* is BPM?: Explainer: If you’re in retail, this hot-selling software can save your holiday season
Gartner analyst Janelle Hill said there are several startups and established players benefiting from the BPM boom. Smaller companies like Lombardi Software, Pegasystems, Metastorm, and Global 360 are competing for customers with well-established public companies like IBM, Tibco, and BEA Systems.
Red Herring
12/26/2006
Software helps justify business process management projects
Business Optimization Server (BOS) Process Modeler with Simulation v1.0 provides complete set of tools for analyzing, modeling, simulating, monitoring, and optimizing business processes. Using actual production data for work arrival patterns, processes can be described into intuitive visual modeler and simulated for user. Simulation data can be analyzed online and output into spreadsheet or sent to BOS Analytic Engine for multidimensional analysis.
Thomas Net
12/11/2006
Global 360 Bulks Up in Europe*
Global 360 has announced it is expanding its European sales team. It said the expansion is hoped to support its European partners and customers and drive market share within the region. It has appointed Tim Shackleton as partner and alliances manager for the UK and emerging markets and business development manager for emerging markets. In addition the company has recruited another three new members onto its European sales.
Computer Wire
11/24/2006
Global 360 Presents Business Optimization Server
Global 360 announced the general availability of Business Optimization Server (BOS) Process Modeler with Simulation 1.0. Process Modeler with Simulation enables organizations to document “as is” business processes, collaborate on “to be” process improvements and justify BPM projects through ROI analysis. BOS Process Modeler with Simulation is available as a standalone product with interactive simulation statistics or can be integrated with Global 360’s BPM Suite or BOS solution for in-depth analysis of process scenarios alongside production process event data.
eBizQ
11/13/2006
Credit Agricole subsidiary goes for better customer service
GIE Information Technology Synergie, part of the Crédit Agricole Group of banks, signed a contract with Global 360 to provide electronic file management and case manager process management technology. Synergie’s objective is to offer customer advisers and the back office easy access to customer files, notably allowing them to adapt the services offered to real needs.
Banking Technology
11/10/2006
Global 360 Allies with Phoenix Technology Group
With this partnership, Phoenix Technology’s expertise in the finance sector and Global 360’s award-winning BPM technology will offer customers the ability to make business-critical processes, including business process outsourcing, pension administration and claims management, more competitive and compliant.
eBizQ
11/7/2006
BPM Gets Smarter With A Little Help From BI: More and more, both users and vendors of BPM and BI software are figuring out there's a lot to be gained by bringing the two technologies together
More and more, users and vendors of BPM and BI software are figuring out there's a lot to be gained by bringing the two technologies together. Global 360 took technology it gained through its 2005 acquisition of Cape Visions and used it to add predictive analytics to its Business Optimization Server, which already has both BPM and BI capabilities.
Information Week
11/6/2006
GIE Synergie Chooses the Global 360 BPM Solution
Global 360 secured a contract with GIE Information Technology Synergie, part of the Crédit Agricole Group of banks, to provide electronic file management and Case Manager process management solutions.
CRM Today
10/27/2006
SAP to focus on business process management
Gartner ranks SAP, IBM, Fujitsu, Microsoft, and Oracle among the "power vendors" that have been addressing the issue of BPM over the last two years. Pure-play vendors such as Pegasystems Inc., Global 360 Inc., Lombardi Software Inc., Metastorm Inc., Savvion Inc., and Appian Corp. have launched BPM suites that integrate with company systems and go far beyond process modeling
SearchSAP.com
9/12/2006
Tracking correspondence automatically
Aflac has deployed the G360 Enterprise BPM solution from Global 360 to convert its manual correspondence system into an automated one. The Internet-enabled BPM system automatically routes all work requests received through the company's Web site to the appropriate department. The new system reduces cycle times and speeds response time to customers, according to a recent news release.
KM World
9/11/2006
AFLAC Deploys Global 360 BPM Solution
AFLAC has converted a manual correspondence system into an efficient electronic process management system solution with the G360 Enterprise BPM solution. The implementation is the first step in AFLAC’s process management system, which automatically routes all work requests received via the website to the correct department within the company.
TMCNet
9/11/2006
AFLAC Automates Tracking System And Improves Customer Communications
Global insurance company AFLAC is utilizing the G360 Enterprise BPM solution to support an ambitious program to convert a manual correspondence system into an efficient electronic process management system solution. This implementation is the first step in AFLAC's process management system, which has grown incrementally over the last decade. The process automatically routes all work requests received via the website to the correct department within the company, eliminating all manual routing.
Contact Center World
9/1/2006
High On The Radar Screen
"We worked with a vendor to conduct business flow analysis to establish a new process," she says. That vendor was Dallas-based Global 360, which counts larger carriers, such as AIG and Aflac, among its customers. In Symetra's case, Global 360's BPM technology manages workflow for receipt of new applications for life insurance, the underwriting process and policy issue.
Insurance Networking News
8/28/2006
Global 360 Ships Upgrade Of BPM Suite
Global 360 released an upgrade of its business process management suite, which includes integration with several Microsoft products. G360 BPM Suite Version 9.4 leverage Microsoft Office, SharePoint and InfoPath. It has also been integrated with Corticon's tools for business rules management.
Business Intelligence Pipeline
8/21/2006
Global 360 gives Revlon a Makeover
Leading beauty product manufacturer Revlon has selected Global 360, the leading provider of business process management and optimization solutions, to increase business efficiency and help improve customer service within its claims department.
eBizQ
8/21/2006
Nissho Electronics, Blaze Consulting in Joint BPM Infrastructure and System Service
Nissho Electronics, who launched the Global 360 Enterprise BPM Suite this August, and Blaze Consulting Japan Inc. announced a joint solution for Business Process Management (BPM) and Business Rule Management (BRM) systems building and maintenance. With this joint BPM infrastructure service, the two companies will offer seminars, proposals, consulting, and address other BRM issues such as assessment of loans and admission screening of banking facility, contracts, and training.
Japan Corporate News Network
8/16/2006
Automated Tracking System Improves Customer Communications for AFLAC
Global insurance giant AFLAC is utilizing the G360 Enterprise BPM solution to support an ambitious program to convert a manual correspondence system into an efficient electronic process management system solution.
News Blaze
8/3/2006
Global 360 Positioned in Quadrant Report By Leading Analyst Firm; BPMS Vendor Listed as One of 17 Based on Completeness of Vision and Ability to Execute
Global 360 announced it has been positioned in the Challengers Quadrant by Gartner, Inc., in its "Magic Quadrant for Business Process Management Suites, 2006" report (1). According to the report, "A BPMS enables the direct control and management of operational processes in near-real time by business managers and process owners to better meet today's business cycle time needs and enable more-agile processes."
eBizQ
7/11/2006
TA Lands Software Co. After Long Courtship
TA Associates recently bought Global 360, a provider of business software services, in a $200 million deal, after keeping an eye on the company for years. Kurt Jaggers, a managing director at the buyout shop, said TA targeted the Texas company after scoping out the rapidly growing market for business process management. Its opportunity came when Sonny Oates, the Dallas businessman and a majority owner in Global 360, decided he wanted to retire and cash out.
Corporate Financing Week
4/11/2006
BPM Vendor Global 360 Acquired
Business process management software and services firm Global 360 Inc has been bought in a $200m deal led by TA Associates, along with Technology Crossover Ventures and JMI Equity.
ComputerWire News
4/6/2006
TA Associates leads $200m buyout of Global 360
An investment group led by private equity firm TA Associates and including Technology Crossover Ventures and JMI Equity has completed a $200 million buyout of Global 360, a provider of business process management software and services.
Finextra.com
4/5/2006
TA Associates leads $200M buy of Global 360
Buyout specialist TA Associates has acquired software and business-services provider Global 360 Inc. for $200 million.
TA, based in Boston, led the investment and received additional financial support from Technology Crossover Ventures, a venture capital firm in Palo Alto, Calif., and private equity firm JMI Equity in Baltimore.
Bizjournals.com
4/5/2006
Global 360 Inc /Private Acquisition Group/ agreed to acquire Global 360 Inc
A group led by TA Associates Inc, and including Technology Crossover Ventures and JMI Inc, acquired Global 360 Inc for $200 million. Global 360 Inc is a global software and services company providing business process management and optimization solutions.
BayStreet.ca
4/5/2006
TA leads purchase of Global 360
Boston private equity shop TA Associates has sponsored a $200 million buyout of Dallas-based tech firm Global 360 Inc.
TheDeal.com
4/4/2006
TA, Others Acquire Management Software Co. For $200M
TA Associates and its co-investors have acquired software company Global 360 Inc. from the company's founder, William Oates, for $200 million.
Dow Jones LBO Wire
4/4/2006
TA Associates Announces $200 Million Buyout of Global 360
TA Associates, a private equity and buyout firm, has announced the completion of a $200 million buyout of Global 360, Inc., a global software and services company providing business process management and optimization solutions. TA led the investment along with Technology Crossover Ventures (TCV), a provider of growth capital to technology companies, and JMI Equity, a private equity firm exclusively focused on investments in the software and business services industries.
EContent
4/4/2006
TA Associates Acquires Software Co for $200M
TA Associates has purchased global software and services company Global 360 for $200 million alongside Technology Crossover Ventures and JMI Equity.
PrivateEquityCentral.net
4/4/2006
TA Associates leads group in buyout of software firm
TA Associates, a Boston buyout firm that just raised $4.3 billion for acquisitions, led a group that purchased business-software maker Global 360 Inc. for $200 million. TA will have more than a 50.1 percent stake in Global 360, TA vice president Vivian Wu said. Other investors include Technology Crossover Ventures and MI Equity Fund LP. Wu declined to disclose Global 360's sales or the combination of equity and debt used in the purchase.
Boston Globe
4/4/2006
TA goes ’Global’ in $200m software deal
In the latest of a flurry of financial software services acquisitions, TA Associates has completed a $200 million
buyout of Global 360.
Boston
4/3/2006
TA Associates Announces $200M Buyout Of Global 360
Private equity firm TA Associates said it completed a $200-million buyout of Global 360 Inc., a software and services company that provides business process management and optimization solutions.
Dow Jones News Service
4/3/2006
TA Associates buys Global 360 for $200m
Boston-based private equity firm TA Associates has bought business software company Global 360 for $200m (€165.7m).
Financial News
4/3/2006
Buyout Deals
TA Associates has led a $200 million buyout of Global 360 Inc., a Dallas, Texas–based software and services company focused on business process management and optimization solutions. Other equity participants included Technology Crossover Ventures and JMI Equity.
PE Week Wire
4/3/2006
Valley firms buy out Global 360 for $200M
Buyout specialist TA Associates said on Monday it has acquired software and business-services provider Global 360 Inc. for $200 million.
Silicon Valley/San Jose Business Journal
4/3/2006
TA Associates Leads $200 Mln Buyout of Software Firm Global 360
TA Associates, a Boston buyout firm that just raised $4.3 billion for acquisitions, led a group that purchased business-software maker Global 360 Inc. for $200 million.
Bloomberg
4/3/2006
Global 360 launches business optimization server
Global 360 Inc has launched Business Optimisation Server, BOS, an end-to-end business process management and optimization solution. The company said the new offering can optimize processes spanning multiple workflow, process execution, and transaction environments. Global 360 said BOS, which is architected to integrate disparate workflow and legacy enterprise applications, is also the only offering that provides modeling, simulation, run-time performance management, and process analytics based on BPM standards.
Computer Business Review
1/18/2006
AFLIC automates policyholder system with Global 360
Global 360, a leading provider of business process management (BPM) and optimisation solutions, is pleased to announce that American Founders Life Insurance Company (AFLIC) has successfully deployed Global 360's technology to drastically improve its bottom line by eliminating paper files, resulting in quicker customer response time, higher efficiency rates and lower administrative costs.
Finextra
11/14/2005
Global 360 executive recognised for significant contributions in workflow, BPM
Global 360, a leading provider of business process management (BPM) and optimisation solutions, is pleased to announce that senior vice-president, Robert Shapiro, has been honoured with the Marvin L Manheim Award as presented by the Workflow Management Coalition.
IT Web
10/21/2005
Senior Vice President Robert Shapiro Honored With Marvin L. Manheim Award
Global 360, a leading provider of business process management (BPM) and optimization solutions, is pleased to announce that Senior Vice President, Robert Shapiro, has been honored with the Marvin L. Manheim Award as presented by the Workflow Management Coalition. The award, which has been presented annually since 2002 for significant contributions in the field of workflow, is being presented to Shapiro in recognition of his workflow design innovation and long-standing contributions to industry workflow and BPM standards.
BPMG.org
10/20/2005
Six critical BPM capabilities close the loop for success
Many BPM solutions are beginning to sound very similar, while most are missing key components that are mandatory for a true end-to-end solution. These key components are often glazed over under the rubric of "analytics," but the devil, as they say, is in the details.
IT Web
10/20/2005
Global 360 Launches Business Optimization Server
Global 360 Inc has launched Business Optimisation Server, BOS, an end-to-end business process management and optimization solution.
The company said the new offering can optimize processes spanning multiple workflow, process execution, and transaction environments. Global 360 said BOS, which is architected to integrate disparate workflow and legacy enterprise applications, is also the only offering that provides modeling, simulation, run-time performance management, and process analytics based on BPM standards.
Computer Business Review
10/13/2005
Global 360 Launches Business Optimization Server
Global 360 Inc has launched Business Optimisation Server, BOS, an end-to-end business process management and optimization solution.
The company said the new offering can optimize processes spanning multiple workflow, process execution, and transaction environments. Global 360 said BOS, which is architected to integrate disparate workflow and legacy enterprise applications, is also the only offering that provides modeling, simulation, run-time performance management, and process analytics based on BPM standards.
Datamonitor Computerwire
10/13/2005
Serving Business Needs
Global 360, a leading provider of business process management (BPM) and optimization solutions, is pleased to announce that one of the largest not-for-profit health care organizations in the United States has selected Global 360’s Enterprise BPM Suite to restructure its accounts payable process from a clerical, transaction-oriented process to a more streamlined, analytical and proactive process.
KM World
10/12/2005
BPM Suite Provides Analytical and Proactive Accounts Payable Process
Global 360, a leading provider of business process management (BPM) and optimization solutions, is pleased to announce that one of the largest not-for-profit health care organizations in the United States has selected Global 360’s Enterprise BPM Suite to restructure its accounts payable process from a clerical, transaction-oriented process to a more streamlined, analytical and proactive process.
BPMG.org
9/6/2005
Global 360 and BWise Strike Governance Partnership
Process management vendor Global 360 Inc announced an alliance with compliance and control software vendor BWise Inc, which will see Global 360 globally marketing BWise’s Corporate Governance solution in conjunction with its own Active Compliance Framework.
Datamonitor’s ComputerWire
9/1/2005
The Trend-setting Products of 2005
When we first put together our list of trend-setting products three years ago, the IT landscape was pretty rocky. Seemingly well-conceived software solutions couldn’t find markets. Often desperate consolidation prevailed. Budgets were tight for vendors and their customers alike. So, we assembled an informal panel of analysts, consultants, editorial colleagues and users/customers to help identify some 50 companies that appeared to be well positioned to lead the way and a few loosely defined categories. In some cases, despite identifying innovative technology, we misjudged the marketplace.
KM World
9/2005
Global 360 helps Symetra improve productivity by 67%
Global 360, a leading provider of business process management (BPM) and optimisation solutions, today announced that Symetra Life Insurance Co. reports increased productivity and business growth, without the need for additional staff, since the implementation of Global 360’s BPM Suite. With Global 360, Symetra found the functionality, performance, intelligence and flexibility they were looking for in a business process management solution.
The Business Process Management Group
8/17/2005
Symetra Life deploys Global 360 BPM system
Global 360, a leading provider of business process management (BPM) and optimisation solutions, today announced that Symetra Life Insurance Co. reports increased productivity and business growth, without the need for additional staff, since the implementation of Global 360's BPM Suite.
Finextra Research
8/17/2005
Global 360 targets compliance
Process management company Global 360 Inc has launched an Active Compliance Framework with its Global 360 Enterprise BPM suite.
Computer Business Review
7/28/2005
Global 360 BPM Template Revolutionizes Accounts Payable Operations
Global 360, a leading provider of business process management (BPM) and optimization solutions, today announced the addition of an Accounts Payable Solution Template to its Global 360 Enterprise BPM suite. The new template, which addresses all the main priorities of an accounts payable department, gives customers a great advantage with expedited deployments, lower implementation costs and rapid pay backs.
EE Times Online
6/22/05
Global 360 BPM Template Revolutionizes Accounts Payable Operations
Global 360, a leading provider of business process management (BPM) and optimization solutions, today announced the addition of an Accounts Payable Solution Template to its Global 360 Enterprise BPM suite. The new template, which addresses all the main priorities of an accounts payable department, gives customers a great advantage with expedited deployments, lower implementation costs and rapid pay backs.
Forbes.com
6/22/05
Insurer Gains Productivity by Sending Employees Home
Telecommuting is booming, and it's saving business big bucks. That's what the research shows. But it takes more than broadband connections, VoIP phone service and GoToMyPC-style computer access for some businesses to get comfortable with the idea of relying on a remote workforce. At United Guaranty, a unit of insurance giant AIG, business process management (BPM) software is helping the company shift employees to home offices all while getting a better grip on its mortgage underwriting and mortgage insurance processes.
Intelligent Enterprise
6/14/05
Global 360 Offers Goal Management
Goal management allows customers to create both leading and lagging
indicators that correlate to the successful attainment of their
business objectives.
Business Integration Journal
6/8/05
Global 360 Enterprise BPM Suite Revolutionizes How Customers Link Business Goals With Business Processes for Optimum Results
Goal Management Facilitates Complete Process Lifecycle By Layering Performance
Management
Dallas Morning News.com
6/6/05
Global 360 Expands BPM With Credit Claims Solution Template
Global 360's credit claims solution template provides a streamlined, automated resolution tool to help customers process more claims smarter and better.
Business Integration Journal
5/24/05
Global 360 Expands BPM Offering to Include Credit Claims Solution Template
Template Enables Fast and Accurate Credit Claims Resolution, Minimizing Unnecessary Deductions and Transaction Costs.
Forbes.com
5/24/05
Global 360 Expands BPM Offering to Include Credit Claims Solution Template
Template Enables Fast and Accurate Credit Claims Resolution, Minimizing Unnecessary Deductions and Transaction Costs.
Dallas Morning News.com
5/24/05
KMWorld's 100 Companies That Matter in Knowledge Management
Each year we get a chance to recognize the companies we believe best exemplify the ideals of true knowledge management--the ones whose products and services continue to fundamentally transform the way organizations operate. As I outlined on page 1 of our previous issue, we assemble an informal committee to keep their eyes on companies that show promise for inclusion…
KM World
1/1/05
Six Critical BPM Capabilities Close the Loop for Success
Many BPM solutions are beginning to sound very similar, while most are missing key components that are mandatory for a true end-to-end solution. These key components are often glazed over under the rubric of “analytics,” but the devil, as they say, is in the details….
KM World
1/1/05
Mom's Unimprovable Cherry Pie...and Why Everything Else Needs Work
“Most of the market—more than 50% of our customers—has a workflow or imaging system installed that hasn’t paid off in the way they expected it would. Or they haven’t been able to optimize the process to the degree they’d like. That’s the bulk of our current customers—they’re on the inevitable downside of a ‘roller-coaster’-type adoption cycle.”…
KM World
BPM Best Practices
1/1/05
“Draw me a picture” BPM gets analytical
“The better future BPM vendors will set up their process execution models to accomplish much higher-level business goals, not just routing and distribution tasks,” says Michael Crosno, president of Global 360. “This means that optimized and improved process performance will come from simulation and modeling capabilities … ” and not the hardwired process-building that dominates the workflow-based mindset today. Based on the direction BPM is taking right now, “simulation and analytics will become incredibly important,” predicts Crosno.
KMWorld
11/4/04
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