Press Room

David Mitchell

President and CEO

Mr. Mitchell joined Global 360 in 2008. Prior to joining Global 360, Mr. Mitchell was the COO of the webMethods Business Line at Software AG. Prior to Software AG Mr. Mitchell was President and CEO of webMethods, Inc. At webMethods, Mr. Mitchell provided the leadership that was a critical component of the company's dominant position in the integration software market. Mr. Mitchell joined webMethods as the tenth employee in 1997 and through the years managed every aspect of webMethods' business. Mr. Mitchell was also a member of the IPO team that took webMethods public in February of 2000. In June of 2007 Mr. Mitchell helped architect the merger of webMethods with Software AG.

Prior to webMethods Mr. Mitchell was the director of Network Management at McAfee Corporation. He arrived there by negotiating the sale of the company VYCOR Corporation, where he was President and CEO, to McAfee.

George Ellis

Chief Financial Officer

George Ellis serves as Chief Financial Officer, having joined the company in 2006.

Prior to joining Global 360, Mr. Ellis served as Chairman and Chief Executive Officer of SoftBrands, Inc., Chief Financial Officer of Sterling Software, Inc., Chief Financial Officer and Founder of Sterling Commerce, Inc., a spin-off of Sterling Software, and Executive Vice President and Chief Operating Officer of the Communities Foundation of Texas. From 1996 through 1999, he was a full time law student and business consultant, providing consulting services to various technology-related companies.

At this time, Mr. Ellis is a member of the Board of Directors of Blackbaud, Inc., and serves on the Board of Advisors to the law school at Southern Methodist University and the Advisory Board of the Entrepreneurs Foundation of North Texas. He is also actively involved in several civic organizations.

Mr. Ellis is a Certified Public Accountant and an attorney in the State of Texas, and he received a B.B.A. in Accounting from Texas Tech University and a J.D. from Southern Methodist University's Dedman School of Law.

Steve Russell

Senior Vice President Research & Development and CTO

Steve Russell joined Global 360 in March 2001 upon Global 360's acquisition of ViewStar Corporation from Avaya, Inc. Since joining Global 360, Mr. Russell has been instrumental in providing leadership for all research and development and other activities throughout the organization. Mr. Russell has broad experience in managing and developing workflow and data-automation system software. Before joining Global 360, he was chief technology officer of Avaya's Customer Relationship Management Division. Prior to Avaya, Mr. Russell served more than 10 years in management at ViewStar Corporation.
Mr. Russell is a frequent speaker and author on the topic of business process management, including writing the e-book How Can Companies Kill the Things that Kill Productivity? , contributing a chapter to the book Social BPM: Work, Planning and Collaboration Under the Impact of Social Technology, and co-authoring the Getting Started with BPM article series for BPM.com.

Deborah Rosen

Senior Vice President and Chief Marketing Officer

Ms. Rosen joined Global 360 in 2008 bringing more than 23 years of sales, marketing, and executive management experience in the technology industry. Most recently she served as Executive Vice President of Marketing, Industry Solutions and Business Development for webMethods, Inc. Prior to joining webMethods, Ms. Rosen served as Vice President of Sales for Intelisys Electronic Commerce, where she played a key role in building the company and its sales force from the ground up. Previously, Ms. Rosen spent 10 years at Computer Associates International, where she held a number of positions, most notably as Senior Vice President of Sales.

Ms. Rosen attended Ohio State University earning a B.S. in Business Information Systems.

Lucy Norris

Senior Vice President, Worldwide Customer Care and Maintenance

Lucy Norris serves as Senior Vice President of Global 360's Worldwide Customer Care and Maintenance business and is responsible for maintenance services strategy, pricing, packaging, delivery, revenue and profitability. Ms. Norris and her team provide round-the-clock support to Global 360's worldwide customer base through innovative maintenance programs designed for mission critical Process and Document applications. In addition, Ms. Norris oversees Global 360's document capture and conversion service business and has a 25-year background in departmental and enterprise solutions and has held executive and leadership positions in Product Management, Customer Care, Product Development and Business Operations. Ms. Norris joined Global 360 at its inception in September 2000 having spent two years with Eastman Software, Inc. (a wholly owned subsidiary of the Eastman Kodak Company) and seventeen years with Wang Laboratories, Inc.

Conor Keane

Senior Vice President of Professional and Technical Services

Conor Keane serves as Senior Vice President of Professional and Technical Services and is responsible for Global 360 Professional Services, Education, and Systems Engineering operations worldwide.

Mr. Keane has more than 20 years of strategic operational and process strategy experience in the technology industry. Most recently, he served as CEO of Slipstream-BPM, a consulting firm focused on the implementation of BPM projects with emphasis on process design and analysis. Prior to joining Slipstream-BPM, Mr. Keane served as Senior VP of Global Services for webMethods, where he led the global professional services, training and customer support groups and played a key role in tightening operational controls and significantly increasing profitability. Previously, Mr. Keane was partner in KPMG Consulting focused on Telecom companies and Utilities. Earlier he held positions at KPMG and Price Waterhouse, managing financial audits, due diligence and valuation work for the media and financial services.

Mr. Keane holds a Bachelor of Business Studies degree from Trinity College in Dublin, Ireland, and is a chartered accountant in England and Wales.

Rob Glenn

Senior Vice President, International Sales and Services

Rob Glenn serves as Senior Vice President, International Sales and Services, having joined the company in 2008.

Mr. Glenn has over 18 years experience in the software industry, working at all levels of the business, from technical and consulting roles into new business sales, business development in the UK/EMEA and international markets, RVP, Managing Director roles and main board director. Prior to joining Global 360, Mr. Glenn served as Group Sales and Marketing Director at Gresham Consulting Plc. for two years. In his role, he was responsible for managing field sales and marketing operations globally, successfully restructuring global sales operations and rebranding and repositioning the company and its products in 2006.

Prior to that, Glenn held the position of VP & Regional Director UK/Ireland, Middle East and North Africa, Tibco Software, Inc. In this position, Glenn strengthened Middle East and North African territories to refocus direct sales and alliances; established vertically-aligned sales operations whereby all sales, pre-sales and post sales were focused on industry solutions; and merged, restructured, and led the combined Tibco/Staffware sales, pre-sales, alliances and professional services operations. Prior to Tibco, Glenn held positions at Staffware Plc., including Sales Manager UK/Ireland, Sales Director UK/Ireland, and Managing Director, UK and SEEMA.

Michael Cupps

Senior Vice President, North America Sales

Michael Cupps serves as Vice President, Americas Sales - Western Region, having joined the company in 2009 and based out of the corporate headquarters in Dallas.

Mr. Cupps has more than 18 years of building and managing professional account teams within the enterprise software business, with a focus in content management, process management, application integration, and SOA. Prior to re-joining Global 360, Mr. Cupps was Regional Vice President of the West for the webMethods division of Software AG. Prior to this role, Mr. Cupps led the building of a new sales team at Global 360 as part of the management team transitioning the company from eiStream to Global 360. Previously, Mr. Cupps held Regional Vice President role at content management company Vignette, arriving there through the acquisition of the portal company Epicentric. Mr. Cupps has held sales leadership roles at McAfee and BroadVision as well.

Mr. Cupps attended Texas Tech University earning a B.S. in International Trade with a focus on economics and political science.