At Global 360, there's no better indicator of our success than a customer who has achieved their organizational and productivity goals. See how we've helped our customers deliver real business results.
Achmea
With services ranging from Health insurance through to Banking, asset management and pension fund administration, Achmea Group is one of Holland’s largest financial services companies. Groene Land Achmea’s Health service office represents more than 650,000 individual heath policyholders. Global 360’s solution has been selected for Achmea Group as its standard electronic document platform. The system allows Groene Land Achmea not only to implement new technology but to fully optimize their administrative processes.
Acerta
Acerta's Family Allowance Fund is one of the largest family allowance funds in Belgium, accounting for 14% of the market. The Fund pays family allowance benefits totaling some 32.2 million euros a month to around 130,000 families-- which translates into complex processes and loads of paperwork on the back end. Acerta turned to Global 360 to streamline their processes. They needed a BPM solution that would enable them to ensure files were tracked, enable simultaneous multiple-user access to documents, and could help them automate business processes.
Aegon NV - the Netherlands
Headquartered in the Netherlands, Aegon NV is a leading international insurance and pensions group with over 24,000 staff worldwide. As a result of the improvements delivered by Global 360’s solution for value transfer, Aegon is now implementing the solution in other areas such as pensions payments.
AES
Global 360 is one of the mission-critical applications at the heart of AES’s business: processing student loans. The system supports every aspect of the student loan lifecycle process from origination, customer service, and payments. It is also used in the grants, executive, purchasing, legal, financial management, press office, and human resource departments.
Akademiska Sjukhuset - Uppsala University
Uppsala University Hospital is the largest in its region and is one of Sweden’s most comprehensive regional hospital. Located in Sweden’s fourth largest city, Uppsala, the hospital employs some 11,000 people. In February 2004, the University Hospital selected the Global 360 solution which has been easily integrated with the hospital’s patient record system. When fully implemented, and rolled out to every department, the Global 360 system will bring significant benefits to the Hospital. It already increases efficiency and productivity.
ANWB- Royal Dutch's Roadside Assistance
The Royal Dutch Touring Club has a membership of some 3.5 million people, offering them a range of travel-related services at home and abroad. Every year, the Royal Dutch Touring Club Roadside Assistance Service helps many tens of thousands of its members who become in critical need of assistance while on holiday. The ANWB is able to settle incidents Europe-wide quickly and efficiently with the help of Global 360 solution.
AXA Leven
AXA is Belgium’s second largest insurer and fifth largest bank, with more than 3 million customers and 6,000 employees. The company needed to integrate its diverse constituent organizations and streamline their administrative processes to more effectively process the 230,000 claims received annually. Using Global 360 solution, AXA integrated business units workflow and developed a sophisticated case management system. The bank now provides better and faster customer service while cutting operational costs.
Bexar County
Bexar County relies on Global 360 to lower the total cost of services through the document management system by enabling existing staff to handle increasing case loads. Within the first year, the Clerk's office saved more than $300K in expenses as direct result of the new Global 360 solution. Global 360's high volume conversion capabilities have enabled the clerk to meet its stated goal of maintaining 10 years of paper case files in its records center. Global 360 was able to take the backlog from 25 years down to its goal of 10 years. Global 360 has converted over 100,000,000 images for the district clerk's office.
Boras Hospital - Sweden
Boras Hospital, situated 65km from Gothenburg, is employing 4,200 staff, it carries out 210 consultations and 33,000 in patient visits each year. The Hospital has successfully piloted Global 360’s solution in one department and is rolling the solution out right across the hospital to provide an enterprise-wide integrated electronic patient record system.
Carlson Marketing
Carlson Marketing Canada, Canada’s fourth-largest agency brand, specializes in travel, meeting, and event planning. The company provides the full range of services for clients planning major trips or events for employees, customers or others, including destination selection, contract negotiations, program development (hotel and air management), budget management, event promotion, on-site activities, creative and promotional materials and travel services.
City of Vancouver
The City of Vancouver's Community Services group is charged with managing City bylaws, which entails establishing and implementing the specific processes and associated documentation for everything from construction permits to providing low-cost housing . The City of Vancouver turned to Global 360 to enable them to streamline the administration of these bylaws and enhance staff efficiency while reducing costs. G360 Enterprise BPM enable the city to reduce processing time from weeks to two days and eliminated the need to manually search for records to answer inquiries.
CSAA Western United
CSAA Western United has been a Global 360 customer since 1997. In 2005, CSAA Western United turned to Global 360’s Professional Services Organization to evaluate their business processes and review their needs for the future.
Europabank
Europabank is one of the most profitable banks in Belgium, offering both consumer and business banking services. As the banking environment grew more competitive, the bank needed to replace its paper-based and microfilm-based archiving and administrative systems with a more efficient electronic process management system. Europabank decided to implement the Global 360 solution to enable high-volume electronic process management and improve customer service and efficiency by streamlining its administrative processes.
Health and Life Insurance Company
The Health and Life Insurance company turned to Global 360 Case Manager and its Professional Services Organization to streamline the processes for handling the numerous documents and review steps required in processing insurance applications. Now, applications are faxed to the company, where they are automatically captured in a case folder and entered into the new business processing workflow system.
Information Outsourcing Services
With production facilities that annually convert more than 250 million paper-to-analog and digital images, Global 360’s Information Outsourcing Services (IOS) help customers quickly manage large image-capture and conversion projects. To put an end to their multiple process silos, improve company operations and responsiveness, and provide one common view across all production processes, IOS deployed G360 BOS to provide historical, real-time, and predictive process intelligence optimization to their existing business processes.
Insurance Healthcare Provider
In 1993, one of the nation’s leading healthcare insurance providers turned to Global 360 to deliver a process management system that would alleviate the manual process of entering medical claims information. By 2005, the insurance giant and Global 360 have evolved the solution to support its more than 3.2 million members by handling group or individual applications, processing medical claims, archiving claim check information and much more.
Missing Related Customer
With 4,000 employer customers encompassing 470,000 individual employee customers, and with customer relationships spanning more than 20-30 years, Irish
Life Corporate Business was drowning in paperwork. Facing a tremendous challenge to process, manage and store the paper documentation associated with its employer
sponsored pensions, Irish Life struggled to handle customer correspondence quickly and efficiently and turned to Global 360 for a solution.
Kansas City Power & Light
In search of a better way, KCPL looked to Global 360 for help. All incoming mail, faxes and web queries are imported automatically into the Global 360 system. Document retrieval has been made enormously more efficient. Call center representatives can now reference the current callers correspondence instantly without placing the caller on hold or leaving their workstation. Responses via email, mail or fax are generated by an easy-to-use checkbox form.
Karolinska Institute - Sweden
Stockholm’s Karolinska Institute is part of Sweden’s largest medical training and research center and one of Europe’s leading medical universities. Karolinska Institute accounts for 40 per cent of academic medical research in Sweden and awards the Nobel Prize in Physiology or Medicine. The Global 360 solution provides Karolinska Institute with a combined archiving and data exchange solution, delivering structured information.
London Verzekeringen
A major non-life insurance company, London Verzekeringen is one of the top ten car insurers in the Netherlands. The company needed to process claims faster and work more effectively with its network of 1,800 intermediary insurance brokers. London Verzekeringen chose Global 360 BPM capabilities to streamline insurance processing and ensure real-time customer responses. Leveraging G360 Enterprise, the company has eliminated processing backlogs, increased efficiencies and enhanced service levels-- all translating to better customer service.
NCMIC
Founded in 1946, NCMIC Insurance Company has grown to become the largest provider of chiropractic malpractice coverage in the nation. NCMIC has been a Global 360 customer since 2000, in 2005 they decided to replace Keyfile's proprietary database with KoVIS' SQL Server database a move fitting in with their corporate technology direction. They were able to accomplish this with very little time and expense. The web-based services, reporting, and logging capabilities of KoVIS helped the solution rise above other competitors in the space.
New York State Teachers' Retirement System
With more than 365,000 members and growing, the New York State Teachers Retirement System needed a way to automate, monitor and access the overwhelming amount of documents generated by applications, beneficiary forms, legal documents and member correspondence. By leveraging the G360 Enterprise BPM solution, the retirement system now has instant access to records and has been able to dramatically streamline its processes: the retirement board has greatly reduced application processing time, improve its ability to measure staff productivity, and reduced the need for low-level clerical staff by 43 percent—all while dramatically improving service to members.
Newcastle Building Society
Newcastle Building Society (the Newcastle) is currently the 13th largest building society in the UK and the biggest in the North East, holding £2.75 billion in assets. The Newcastle Building Society was experiencing delays in delivering products to customers and needed a new solution that would improve its cost efficiency and customer service. The organization turned to Global 360 to implement the building society’s “Virtual Processing Hub” to better manage investment and mortgage processing and credit control and deed administration. With Global 360, lending processing is now fast and efficient and the processing costs per hour have fallen by 17%.
Nissan Motor Acceptance Corp
The loan processing organization at Nissan receives 40,000 loan applications monthly, and the speed in which they turn these around can make or break a Nissan car sale. The unit was challenged by inefficiencies in their processes and the inability to manage workload across the geographically disperse department. The Global 360 BPM solution was chosen to streamline contract traffic, enable accountability and bring order to a complex system of business processes for loan and lease approval. The company was able to process loans and fund dealers faster, all while reducing staff dedicated to this process by 20%.
Pinellas County Clerk of the Circuit Court
Founded in 1912, Pinellas County is the most densely populated county in the state of Florida and currently boasts a population of nearly one million residents. The Pinellas County government is made up of a unique mix of 25 governmental bodies, including the Clerk of the Circuit Court, that manage the county's 24 municipalities and unincorporated areas.
The Pinellas County Clerk of the Circuit Court is responsible for maintaining court records and pleadings, securing court evidence, collecting and disbursing court fines, and variety of other functions within the County's judicial system.
Revlon
Revlon brought on Precision Business Technologies to deploy Global 360 Enterprise to streamline, automate and create a highly efficient credit claims resolution process. Revlon now resolves high dollar claims within 24 hours and low dollar claims in under 5 days and has been able to reduce headcount by almost 50%. They have a round trip, highly automated business process management system that gives them control over, and visibility into, the entire claims management operation.
Screen Actors Guild
The Screen Actors Guild – Producers Pension and Health Plan processes more than 750,000 medical claims annually for members. The organization came to Global 360 to help them manage the flood of documentation they receive and comply with HIPAA regulatory requirements. Since using the Global 360 BPM solution, the organization has reduced their 26 step process down to 6 steps saving time and money. Their system allows them to balance workload, integrate audit points into the process and quickly retrieve claims documentation.
Symetra
Symetra Life & Investments is a top 40 life insurance company offering a wide range of insurance and investment products, including individual life insurance, group life and disability programs, annuities, and retirement plans. The organization turned to Global 360 to automate business processes, effectively manage documents and enable them to route work effectively based on business rules. By leveraging the Global 360 solution, Symetra’s internal processing time has been reduced by four days and they now are able to handle a 67 percent increase in applications without increasing staff.
Leading Telecommunications Provider
A leading telecommunications provider processed hundreds of thousands of documents and tens of thousands of transactions in their accounts payable department monthly. The company needed to reduce labor and time required in these processes as well as greater agility to respond to customer demands. Leveraging the Global 360 BPM solution in their web-enabled accounts payable process, employees now have self-service access to supplier bills, expense receipts and cash advance documentation during and after processing. The organization has eliminated paper-based transactions and in doing so has significantly reduced operational costs in document storage, handling and processing.
Texas Secretary of State
The business and public filings division of the Secretary of State office is responsible for ensuring that the public has easy access to all corporate and statutory documents filed with the Secretary of State that have become part of public record. The department needed an effective way to process public requests for document copies and to manage the tens of thousands of pages of documentation that were archived. The organization turned to Global 360 to enable them to reduce the labor and time required to fulfill copy requests for public documents. Global 360 has helped the division provide web access to documents for the public—greatly improving services to the community while eliminating paper filing and laborious manual request fulfillment.
Turku University Hospital - Finland
Turku University Hospital is one of Finland’s five university hospitals. Its main role is to provide health services to the 435,000 inhabitants of the south west of Finland. With some 3,100 employees, the hospital cares for up to 1,000 out-patients each day and more than 35,000 in-patients each year. The Global 360 solution not only saves space and time, it is helping the hospital to achieve their goal of a paperless hospital.
{REL[766][success_story_download]JaePv2HXREL}Major Wireless Carrier
A leading provider of wireless telecommunication has more than 16 million wireless subscribers and a digital network that reaches nearly 250 million people. The carrier giant receives more than 2,000 customer letters daily that must be processed and responded to individually. To handle this volume and develop an optimized process management capability, the company turned to the Global 360 BPM solution. Through creation of process efficiencies, the company saved $3.5 million in the first year.
"Global 360 is fast and efficient. We went from paper processes to electronic processes very quickly. Now we can't live without it." Marilee Rautenberg Project Manager Symetra
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