Global 360 is changing how work gets done

Global 360, a company within OpenText, is the leading independent provider of process and case management solutions. For more than 20 years Global 360 has helped more than 2,000 customers in 70 countries reduce paper, automate processes, and empower individuals to deliver increased productivity, service levels, and business performance while reducing operational costs.

Traditional business process management solutions focus on the way work moves through a process. Extensive customer implementation experience and two years of focused research led Global 360 to ensure our solutions focus on the way work gets done by empowering all the people critical to the success of your business processes: the builders who design and develop the systems, the participants that work within the system every day, and the managers who monitor and manage the business.

This next generation of BPM – Persona-based Business Process Management (BPM) – is the first BPM approach to focus on the way work gets done and how to do it better. Persona-based BPM improves the user experience, interactions, and collaboration of all the participants in a process. It focuses more broadly on the way work gets done by examining all the people and tasks critical to the success of BPM solutions, and delivers out-of-the-box solutions focused on these unique personas.

The result? A Persona-driven approach can dramatically increase productivity and reduce costs for your business compared to traditional BPM solutions.

Global 360 is a leader in business process and case management solutions with unmatched strength delivering solutions for enterprise and government customers worldwide.